This policy explains what happens when you cancel a Kredoo subscription and when a refund is and is not available. It forms part of our Terms of Service.
1. The short version
You can cancel at any time, and you keep access until the end of the billing period you have already paid for. We do not refund unused time on a subscription. There is no lock-in, no cancellation fee and no notice period.
2. How to cancel
Email team@kredoo.in from the address on your account, or ask us in your workspace. We will confirm in writing within one working day. Cancellation takes effect at the end of your current billing period, so nothing is cut off the moment you ask.
3. Why we do not refund unused time
Kredoo is a subscription to software you have access to for the whole period, and your workspace, automations and messaging run for that period whether or not you log in. Fees are charged in advance for that access. For the same reason we do not offer pro-rata refunds for downgrading mid-period; a downgrade applies from your next renewal.
4. When we will refund
We are not looking to keep money we have not earned. We will refund in these cases:
- Duplicate payment — you were charged twice for the same period.
- Payment taken after cancellation — we billed a renewal after you had already asked to cancel.
- Incorrect amount — you were charged more than the plan you agreed to.
- Failed provisioning — you paid and we were unable to give you a working workspace, and could not put it right.
Write to team@kredoo.in within 7 days of the charge with the payment reference. We will respond within 2 working days.
5. How an approved refund is paid
Approved refunds go back to the original payment method through our payment provider. We start the refund within 3 working days of approving it; from there your bank or card issuer typically takes a further 5 to 7 working days to show the money, and that part is outside our control. We do not refund to a different account, in cash, or as credit unless you ask for credit instead.
6. WhatsApp charges are billed by Meta, not by us
Meta charges separately for WhatsApp conversations and bills them to the payment method on your own WhatsApp Business Account. Those charges never pass through Kredoo, so we cannot refund, credit or dispute them. If you believe a WhatsApp conversation charge is wrong, it has to be raised with Meta through WhatsApp Manager. The same applies to any advertising spend.
7. Free trials and pilots
Where we offer a free trial or a paid pilot, the terms of that specific offer apply and are stated when you take it up. A free trial costs nothing and needs no cancellation beyond letting it lapse; we will not convert a trial into a paid subscription without your agreement.
8. Custom work and onboarding fees
One-off fees for setup, migration, bespoke automations or integration work are charged for effort already spent and are non-refundable once that work has begun. If you cancel before we start, we refund in full.
9. If we terminate your account
If we suspend or terminate a workspace for breach of our Terms of Service or of Meta's policies, fees already paid are not refunded. If we discontinue the service entirely or terminate without cause, we refund the unused portion of what you have paid.
10. Your data when you leave
Your leads, contacts and conversations remain yours. Ask us before your access ends and we will help you export them. Retention and deletion after that are described in our Privacy Policy.
11. Changes to this policy
We may update this policy; the date at the top shows the latest revision. The version in force when you were charged is the one that applies to that charge.
12. Contact
Billing questions, cancellations and refund requests: team@kredoo.in. Full details on our Contact page.