Stylist change notice for a salon booking
Tells a client their usual stylist is unavailable, introduces who will take the slot instead, and lets them keep it or pick another day.
Would you like to keep the slot, or would you rather wait for Rekha{{3}} on another day? Either is completely fine.
It is a change to the client's own booking, so Meta treats it as utility. Offering a discount 'to make up for it' would read as a promotion and flip it to marketing; give that in person instead.
Variables
| Variable | What goes in | Example |
|---|---|---|
| {{1}} | client name | Kavya |
| {{2}} | booking day | Saturday |
| {{3}} | usual stylist | Rekha |
| {{4}} | replacement stylist | Shalini |
When to use it
Send it as soon as you know a stylist will be away, never on the morning itself. Regular clients are loyal to their stylist, and finding out at the chair feels like a bait and switch. Giving a real choice keeps the client even if they pick a later date.
Best time to send. As soon as the leave is confirmed, ideally two or more days before the booking.
Quick reply for the WhatsApp Business app
No variables in the app: replace the [bracketed] parts before you send.
Hi [client name], a small change for your [booking day] appointment. [usual stylist] is on leave that day, so [replacement stylist], one of our senior stylists, will take your booking at the same time.
Would you like to keep the slot, or would you rather wait for [usual stylist] on another day? Either is completely fine.
/salonstylist
Meta template-ready version
For WhatsApp Manager or any WhatsApp Business API tool. Checked against Meta's limits.
| Category | UTILITY |
|---|---|
| Language | English (en) |
| Header | Change to your booking22/60 |
| Body | 271/1024 characters, 4 variables |
| Footer | None |
| Buttons | Keep my slotQuick reply, 12/25 Wait for my stylistQuick reply, 19/25 |
Tips
- Say something concrete about the replacement, such as 'senior stylist' or 'specialises in colour', so it feels like a recommendation.
- Note the client's choice on their profile. If they always wait, do not offer substitutes again.
- If they keep the slot, have the replacement read the usual stylist's notes on the client first.
Variations
Shorter or warmer versions of the same message.
Hi Kavya, Rekha is away on Saturday. Shalini can do your colour at the same time, or we can move you to next week with Rekha. What do you prefer?
Quick update: your usual stylist is unavailable on your booking day. Reply KEEP to go ahead with another senior stylist, or WAIT to rebook.
Send this automatically with Kredoo
Kredoo fills in the name, date and amount from your CRM or booking and sends it at the right moment: on confirmation, the day before, an hour before. Replies land in one shared inbox.
Related templates
All salon and spa bookings- Salon bookingHindiSalon rebooking reminder after 4 to 6 weeks in HindiA friendly Hindi nudge to regular salon clients a few weeks after their last visit, asking which day suits them for the next appointment.
- Salon bookingTeluguSalon booking confirmation in TeluguConfirms a salon or spa appointment in friendly Telugu with the service, date and time, and asks for 3 hours' notice to change it.
- Salon bookingEnglishSame-day salon appointment reminderA short reminder a few hours before a salon slot, naming the service and stylist, with buttons for on my way, running late or cancel.
- Salon bookingEnglishBridal makeup trial booking confirmationConfirms a bride's makeup and hair trial with the artist's name, and lists what to bring so the trial is actually useful.
- COD confirmationEnglishCOD order cancelled confirmationConfirms a COD order has been cancelled, either by the buyer or for no confirmation, and explains how to reorder if it was a mistake.
- Feedback requestEnglishFeedback request after a salon or spa visitA warm note the evening after a visit, naming the stylist and service, asking how it went with one tap, while the look is still fresh.
In other languages: Salon rebooking reminder after 4 to 6 weeks in Hindi · Salon booking confirmation in Telugu
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