Feedback request after a salon or spa visit
A warm note the evening after a visit, naming the stylist and service, asking how it went with one tap, while the look is still fresh.
How was your time with Asha{{3}}? A quick tap below helps us a lot, and any suggestion goes straight to the team.
It asks about the specific visit the customer just had, with no offer, so it usually counts as utility. Adding "book your next visit at 20% off" would make it marketing.
Variables
| Variable | What goes in | Example |
|---|---|---|
| {{1}} | customer name | Nandini |
| {{2}} | service | hair spa and trim |
| {{3}} | stylist name | Asha |
When to use it
Send it the same evening after any salon, spa or grooming appointment. Naming the stylist makes the feedback personal and helps you track who your clients love. Clients who tap "Loved it" are the right people to ask for a Google review next.
Best time to send. Three to five hours after the appointment ends, before 9 pm.
Quick reply for the WhatsApp Business app
No variables in the app: replace the [bracketed] parts before you send.
Hi [customer name], thank you for coming in today! We hope you are loving your [service].
How was your time with [stylist name]? A quick tap below helps us a lot, and any suggestion goes straight to the team.
/feedbackafter
Meta template-ready version
For WhatsApp Manager or any WhatsApp Business API tool. Checked against Meta's limits.
| Category | UTILITY |
|---|---|
| Language | English (en) |
| Header | None |
| Body | 186/1024 characters, 3 variables |
| Footer | None |
| Buttons | Loved itQuick reply, 8/25 GoodQuick reply, 4/25 Could be betterQuick reply, 15/25 |
Tips
- Share "Loved it" replies with the stylist; it does more for staff morale than any incentive.
- Call clients who tap "Could be better" the next day, not by message.
- Do not send it for a quick five-minute service like a fringe trim; save it for real appointments.
Variations
Shorter or warmer versions of the same message.
Hi Nandini, how is the hair spa feeling? Hope Asha took good care of you.
Thank you for visiting today, Nandini! One tap: how was your experience with Asha?
Follow up without remembering to
Build it into a Kredoo flow once and it goes out on its own after an enquiry, a delivery or a visit, and stops the moment the customer replies.
Related templates
All feedback and review requests- Feedback requestEnglishFeedback after a technician service callAfter a repair or service visit, checks the problem is actually fixed and how the technician behaved, so repeat visits are caught early.
- Feedback requestEnglishThank you message after a customer leaves a reviewA short, personal thank-you for a customer who just posted a review, mentioning what they liked, sent as a free reply in the chat.
- Feedback requestHindiGoogle review request in HindiA polite Hindi request to happy customers to leave a short Google review, with a direct link to your review page.
- Feedback requestTeluguComplaint resolved check-in message in TeluguA Telugu follow-up after a complaint is closed, asking the customer whether the problem is really fixed, with buttons to confirm or reopen it.
- Salon bookingEnglishStylist change notice for a salon bookingTells a client their usual stylist is unavailable, introduces who will take the slot instead, and lets them keep it or pick another day.
- Salon bookingEnglishBridal makeup trial booking confirmationConfirms a bride's makeup and hair trial with the artist's name, and lists what to bring so the trial is actually useful.
In other languages: Google review request in Hindi · Complaint resolved check-in message in Telugu
More free WhatsApp tools
No sign-up needed.