Follow-up after sending a brochure or catalogue
A check-in the day after you send a catalogue or brochure, answering the three questions buyers usually have and asking which designs caught their eye.
Most people ask us three things after going through it:
1. Can the size or finish be changed? Yes, on most pieces.
2. How long is delivery? Usually 3 to 4 weeks for made-to-order.
3. Can I see it in person? Our showroom is open every day except Tuesday.
Which designs did you like? Send me the page numbers and I will share prices and photos of the finished pieces.
It follows up on a catalogue the customer asked for and contains no discount, so it can pass as utility. Meta often bills sales follow-ups as marketing anyway, and adding "10% off if you order this week" will certainly make it marketing.
Variables
| Variable | What goes in | Example |
|---|---|---|
| {{1}} | customer name | Mr. Reddy |
| {{2}} | catalogue name | 2026 dining furniture |
When to use it
Send it the day after you share a PDF catalogue or brochure with someone who asked for it. A catalogue on its own rarely gets a reply because the customer does not know what to ask; answering the common questions for them and asking for page numbers makes replying easy. Edit the three answers to the real questions your buyers ask.
Best time to send. The next day between 11 am and 1 pm, which gives them an evening to browse but catches them before the catalogue is forgotten.
Quick reply for the WhatsApp Business app
No variables in the app: replace the [bracketed] parts before you send.
Hi [customer name], hope the [catalogue name] catalogue we sent yesterday opened fine on your phone.
Most people ask us three things after going through it:
1. Can the size or finish be changed? Yes, on most pieces.
2. How long is delivery? Usually 3 to 4 weeks for made-to-order.
3. Can I see it in person? Our showroom is open every day except Tuesday.
Which designs did you like? Send me the page numbers and I will share prices and photos of the finished pieces.
/followup
Meta template-ready version
For WhatsApp Manager or any WhatsApp Business API tool. Checked against Meta's limits.
| Category | UTILITY |
|---|---|
| Language | English (en) |
| Header | None |
| Body | 447/1024 characters, 2 variables |
| Footer | None |
| Buttons | Share pricesQuick reply, 12/25 Visit showroomQuick reply, 14/25 Not nowQuick reply, 7/25 |
Tips
- Ask for page numbers or screenshots rather than "What did you think?"; it gets a concrete answer instead of "Will let you know".
- If the PDF is over 10 MB, send a compressed version too; many customers on mobile data never open large files.
- Keep the "Not now" button: a polite no lets you close the lead cleanly instead of following up for weeks.
Variations
Shorter or warmer versions of the same message.
Hi Mr. Reddy, did you get a chance to go through our dining catalogue? Tell me the page numbers you liked and I will send prices.
Hello! Just checking that the brochure reached you properly. Any design you would like to see in our showroom this weekend?
Follow up without remembering to
Build it into a Kredoo flow once and it goes out on its own after an enquiry, a delivery or a visit, and stops the moment the customer replies.
Related templates
All follow-up after an enquiry- Enquiry follow-upEnglishReady to proceed check before starting the workA message for a customer who has agreed in principle, listing the one or two things you still need to lock their start date.
- Enquiry follow-upHindiMissed call follow-up message in HindiA Hindi WhatsApp message to send when you miss a customer's call, saying sorry, naming your business and offering a call back or chat.
- Enquiry follow-upTeluguQuotation follow-up message in TeluguA Telugu follow-up after sending a quotation, asking if the customer saw it and offering to revise it or talk on the phone.
- Enquiry follow-upEnglishFollow-up after a sales call with a summaryA short recap sent right after a phone call: what the customer needs, your estimate and the agreed next step, so nothing is lost or misheard.
- Demo classEnglishAdmission follow-up after a demo classFollows up with parents after a demo class, shares the teacher's feedback and the batch details, and asks a single, easy question.
- TravelEnglishTravel package details after an enquiryReplies to a travel enquiry with the package name, duration, price per person and what is included, and asks for dates and traveller count.
In other languages: Missed call follow-up message in Hindi · Quotation follow-up message in Telugu
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