Grocery order out for delivery message
Lets a customer know their grocery order has left the store, who is bringing it and when, so someone is home to receive it.
Please keep the exact cash or UPI ready. If nobody will be home, tell us where to leave the bags or who to hand them to.
It is a status update on the customer's own order and Meta treats it as utility. Do not add 'today's offers' here; that would make it marketing.
Variables
| Variable | What goes in | Example |
|---|---|---|
| {{1}} | customer name | Suresh |
| {{2}} | delivery person | Raju |
| {{3}} | phone number | 98480 55667 |
| {{4}} | arrival time | 20 minutes |
When to use it
Send it when the delivery boy leaves the store, for every home delivery. In apartments, the security desk is often where groceries end up, and the second button saves a call from the gate. It also reduces failed deliveries of cold and perishable items.
Best time to send. As the delivery leaves the store.
Quick reply for the WhatsApp Business app
No variables in the app: replace the [bracketed] parts before you send.
Hi [customer name], your groceries are on the way! [delivery person] ([phone number]) is bringing your order and should reach you in about [arrival time].
Please keep the exact cash or UPI ready. If nobody will be home, tell us where to leave the bags or who to hand them to.
/groceryout
Meta template-ready version
For WhatsApp Manager or any WhatsApp Business API tool. Checked against Meta's limits.
| Category | UTILITY |
|---|---|
| Language | English (en) |
| Header | None |
| Body | 236/1024 characters, 4 variables |
| Footer | None |
| Buttons | Someone is homeQuick reply, 15/25 Leave with securityQuick reply, 19/25 |
Tips
- Give the delivery person's own number. Customers want to tell them 'come to the back gate', not tell the store.
- If the order has milk, curd or frozen items, avoid 'Leave with security' and ask for a person.
- Keep the arrival time a little generous; a local delivery with three drops before yours takes longer than you think.
Variations
Shorter or warmer versions of the same message.
Hi Suresh, Raju is on the way with your order. About 20 minutes. His number: 98480 55667.
Your groceries have left the store. Please keep UPI ready. Reply if you want them left at the gate.
Send this automatically with Kredoo
Kredoo fills in the name, date and amount from your CRM or booking and sends it at the right moment: on confirmation, the day before, an hour before. Replies land in one shared inbox.
Related templates
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- Daily pricesEnglishWeekly grocery offer announcementAnnounces this week's offer at a kirana or grocery store, with the products, offer price and last date, to opted-in customers.
- Daily pricesEnglishMonthly kirana list reminder for regular customersReminds regular customers it is time for their monthly grocery order and makes ordering easy: send the list, a photo, or repeat last month.
- Daily pricesHindiDaily vegetable price list in HindiA morning sabzi rate list in Hindi for subscribed customers, with the order cut-off time and home delivery details.
- Appointment reminderEnglishAppointment rescheduled confirmationConfirms the new date and time after a reschedule, states the old slot is released, and avoids the classic double-booking mix-up.
- Appointment reminderEnglishAppointment cancellation confirmationConfirms a cancelled booking, explains what happens to any advance paid, and leaves the door open to book again without pushing.
In other languages: Daily vegetable price list in Hindi · Today's fruit prices list in Telugu
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