Grocery order confirmed with delivery slot
Confirms a grocery or kirana order with order number, item count, total and the delivery slot, and lets the customer change the slot.
Items: 14{{3}}
Total: Rs 1,860{{4}}
Delivery: today, 5 to 7 pm{{5}}
If any item is out of stock, we will call before packing a replacement, never swap it silently. Pay by UPI or cash when the order arrives.
It confirms an order the customer placed, which Meta treats as utility. Suggesting extra items or adding a coupon for the next order would make Meta bill it as marketing.
Variables
| Variable | What goes in | Example |
|---|---|---|
| {{1}} | customer name | Mrs. Rao |
| {{2}} | order number | 1043 |
| {{3}} | number of items | 14 |
| {{4}} | order total | Rs 1,860 |
| {{5}} | delivery slot | today, 5 to 7 pm |
When to use it
For kirana stores and grocery delivery businesses that take orders by WhatsApp, phone or a list photo. Send it once the order is entered. The line about out-of-stock items answers the biggest trust problem in grocery delivery, the surprise substitute.
Best time to send. Within 10 minutes of receiving the order.
Quick reply for the WhatsApp Business app
No variables in the app: replace the [bracketed] parts before you send.
Thank you, [customer name]! Your order [order number] is confirmed.
Items: [number of items]
Total: [order total]
Delivery: [delivery slot]
If any item is out of stock, we will call before packing a replacement, never swap it silently. Pay by UPI or cash when the order arrives.
/groceryorder
Meta template-ready version
For WhatsApp Manager or any WhatsApp Business API tool. Checked against Meta's limits.
| Category | UTILITY |
|---|---|
| Language | English (en) |
| Header | Order confirmed15/60 |
| Body | 231/1024 characters, 5 variables |
| Footer | None |
| Buttons | Change slotQuick reply, 11/25 Add an itemQuick reply, 11/25 |
Tips
- Show the item count so the customer can spot at a glance if something from their list was missed.
- Promise the out-of-stock call and actually make it.
- Add an item is a customer request, not an upsell, so it keeps this a utility message.
Variations
Shorter or warmer versions of the same message.
Thank you, Mrs. Rao. Order 1043 (14 items, Rs 1,860) will reach you today between 5 and 7 pm.
Your order is confirmed and will be delivered tomorrow morning, 8 to 10 am. Reply if you want to add anything.
Send this automatically with Kredoo
Kredoo fills in the name, date and amount from your CRM or booking and sends it at the right moment: on confirmation, the day before, an hour before. Replies land in one shared inbox.
Related templates
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In other languages: Daily vegetable price list in Hindi · Today's fruit prices list in Telugu
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