Appointment rescheduled confirmation
Confirms the new date and time after a reschedule, states the old slot is released, and avoids the classic double-booking mix-up.
Old slot: Mon 10 Nov, 3 pm{{2}} (cancelled)
New slot: Wed 12 Nov, 11 am{{3}}
No need to reply. We will send you a reminder the day before the new date.
A change to an existing booking with nothing promotional is utility. Adding an upsell for the new visit would make Meta bill it as marketing.
Variables
| Variable | What goes in | Example |
|---|---|---|
| {{1}} | customer name | Sneha |
| {{2}} | old date and time | Mon 10 Nov, 3 pm |
| {{3}} | new date and time | Wed 12 Nov, 11 am |
When to use it
Send it as soon as you or the customer changes a booking. Showing the old slot as cancelled stops the customer arriving on the original day, which happens surprisingly often when a reminder for the old slot was already sent. It also gives you a written record when a customer later says they were never told.
Best time to send. Right after the change is made.
Quick reply for the WhatsApp Business app
No variables in the app: replace the [bracketed] parts before you send.
Done, [customer name]. Your appointment has been moved.
Old slot: [old date and time] (cancelled)
New slot: [new date and time]
No need to reply. We will send you a reminder the day before the new date.
/appointmentreschedule
Meta template-ready version
For WhatsApp Manager or any WhatsApp Business API tool. Checked against Meta's limits.
| Category | UTILITY |
|---|---|
| Language | English (en) |
| Header | Appointment moved17/60 |
| Body | 166/1024 characters, 3 variables |
| Footer | None |
| Buttons | Change againQuick reply, 12/25 |
Tips
- Make sure any reminders scheduled for the old slot are cancelled at the same moment.
- If you moved the appointment (not the customer), add one line of apology before the details.
- Limit "Change again" to a reasonable number of times; after the second change, call the customer.
Variations
Shorter or warmer versions of the same message.
Sneha, you are now booked for Wed 12 Nov, 11 am instead of Monday. See you then.
Hi Sneha, all set. Monday's 3 pm slot is cancelled and your new appointment is Wednesday, 12 Nov at 11 am.
Send this automatically with Kredoo
Kredoo fills in the name, date and amount from your CRM or booking and sends it at the right moment: on confirmation, the day before, an hour before. Replies land in one shared inbox.
Related templates
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In other languages: Day-before appointment reminder in Hindi · Missed appointment follow-up in Telugu
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