Salon package sessions remaining and validity
Tells a client how many sessions are left on their prepaid salon or spa package and when it expires, so nothing goes to waste.
We would hate for you to lose any of them. Reply with a day that suits you, or tap Book session and we will send you the open slots.
It is an account update about a package the client already paid for, which Meta treats as utility. If it offers to renew or upgrade the package at a special price, it becomes marketing.
Variables
| Variable | What goes in | Example |
|---|---|---|
| {{1}} | client name | Anita |
| {{2}} | package name | 6-session hydra facial package |
| {{3}} | sessions left | 2 |
| {{4}} | expiry date | 30 April |
When to use it
Send it after each package session and once about a month before expiry. Clients who lose sessions to expiry rarely buy a package again, so this protects the next sale more than this one. It suits facials, laser, massage and hair spa packages.
Best time to send. Late morning on a weekday, about four to five weeks before the package expires.
Quick reply for the WhatsApp Business app
No variables in the app: replace the [bracketed] parts before you send.
Hi [client name], a quick update on your [package name]: you have [sessions left] sessions left, valid until [expiry date].
We would hate for you to lose any of them. Reply with a day that suits you, or tap Book session and we will send you the open slots.
/salonpackage
Meta template-ready version
For WhatsApp Manager or any WhatsApp Business API tool. Checked against Meta's limits.
| Category | UTILITY |
|---|---|
| Language | English (en) |
| Header | None |
| Body | 222/1024 characters, 4 variables |
| Footer | None |
| Buttons | Book sessionQuick reply, 12/25 Call meQuick reply, 7/25 |
Tips
- Always show the expiry date, even if it is far away. Surprise expiry is the single biggest package complaint.
- If a client has more sessions left than weeks remaining, offer to extend the validity rather than letting them lose it.
- Do not mention renewal here. Do that in person at the last session.
Variations
Shorter or warmer versions of the same message.
Hi Anita, 2 hydra facial sessions left on your package, valid till 30 April. Want to book one this week?
Package update: 4 of 6 sessions used. 2 remaining, use them by 30 April. Reply with a day and we will block a slot.
Send this automatically with Kredoo
Kredoo fills in the name, date and amount from your CRM or booking and sends it at the right moment: on confirmation, the day before, an hour before. Replies land in one shared inbox.
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In other languages: Salon rebooking reminder after 4 to 6 weeks in Hindi · Salon booking confirmation in Telugu
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