One hour before appointment reminder
A very short message an hour before the slot: time, a map link and a button to say they are running late, so you can plan the queue.
Running late or stuck in traffic? Tap below so we can adjust, rather than give your slot away.
Same-day logistics for a booked appointment are utility. It only changes if you add something to sell, such as a product on offer at the counter.
Variables
| Variable | What goes in | Example |
|---|---|---|
| {{1}} | customer name | Arjun |
| {{2}} | time | 5:30 pm |
| {{3}} | business name | Clip and Trim, Indiranagar |
When to use it
Use it in addition to the day-before reminder for short, tightly packed slots: haircuts, physiotherapy sessions, car service drop-offs, consultations. The "running late" button helps you reshuffle the queue instead of losing the whole slot. Keep it shorter than the day-before message; people read it on the move.
Best time to send. Sixty to ninety minutes before the slot, depending on how far your customers usually travel.
Quick reply for the WhatsApp Business app
No variables in the app: replace the [bracketed] parts before you send.
Hi [customer name], see you at [time] today at [business name].
Running late or stuck in traffic? Tap below so we can adjust, rather than give your slot away.
/appointmentreminder
Meta template-ready version
For WhatsApp Manager or any WhatsApp Business API tool. Checked against Meta's limits.
| Category | UTILITY |
|---|---|
| Language | English (en) |
| Header | None |
| Body | 138/1024 characters, 3 variables |
| Footer | None |
| Buttons | Open in MapsVisit website, 12/25 Running 15 min lateQuick reply, 19/25 Can't make itQuick reply, 13/25 |
Tips
- Do not send it for bookings made less than two hours ago; it feels like spam.
- If someone taps "Can't make it", reply within minutes with two alternative slots.
- Track who taps "Running 15 min late" repeatedly and book them slightly longer slots.
Variations
Shorter or warmer versions of the same message.
Arjun, your 5:30 slot at Clip and Trim is in an hour. See you soon!
Hi Arjun, reminder: today 5:30 pm. Late? Reply here and we will hold your chair for 15 minutes.
Send this automatically with Kredoo
Kredoo fills in the name, date and amount from your CRM or booking and sends it at the right moment: on confirmation, the day before, an hour before. Replies land in one shared inbox.
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In other languages: Day-before appointment reminder in Hindi · Missed appointment follow-up in Telugu
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