Home service visit reminder with technician details
Before a technician visits: their name, the time window and a request to keep someone at home, so the visit is not wasted.
Our technician Ravi{{4}} will call you about 20 minutes before reaching. Please make sure someone is at home and the area around the unit is clear.
Need a different time? Use the button below.
It is about a service visit the customer booked, which keeps it utility. Promoting an AMC plan or a product in the same message would make Meta bill it as marketing.
Variables
| Variable | What goes in | Example |
|---|---|---|
| {{1}} | customer name | Meena |
| {{2}} | service | AC servicing |
| {{3}} | time window | tomorrow between 10 am and 12 noon |
| {{4}} | technician name | Ravi |
When to use it
For AC, RO, appliance repair, pest control, cleaning and plumbing services that send someone to the customer's home. Naming the technician and promising a call before arrival makes customers comfortable letting a stranger in. A failed visit costs you travel time, so the confirm button pays for itself.
Best time to send. The evening before the visit, around 7 pm.
Quick reply for the WhatsApp Business app
No variables in the app: replace the [bracketed] parts before you send.
Hi [customer name], your [service] is scheduled for [time window].
Our technician [technician name] will call you about 20 minutes before reaching. Please make sure someone is at home and the area around the unit is clear.
Need a different time? Use the button below.
/homeservice
Meta template-ready version
For WhatsApp Manager or any WhatsApp Business API tool. Checked against Meta's limits.
| Category | UTILITY |
|---|---|
| Language | English (en) |
| Header | Technician visit16/60 |
| Body | 235/1024 characters, 4 variables |
| Footer | Our technicians always carry a company ID card46/60 |
| Buttons | ConfirmedQuick reply, 9/25 Change timeQuick reply, 11/25 |
Tips
- Send the technician's name only, never their personal phone number; calls should come from a company number.
- If the time window is wider than three hours, customers will not wait; narrow it before you send.
- The ID card footer quietly answers the safety question many customers will not ask.
Variations
Shorter or warmer versions of the same message.
Hi Meena, Ravi from our team will come tomorrow, 10 to 12, for AC servicing. He will call before arriving.
Hello Meena, your AC service is booked for tomorrow morning. Please confirm someone will be home: reply YES, or reply with a better time.
Send this automatically with Kredoo
Kredoo fills in the name, date and amount from your CRM or booking and sends it at the right moment: on confirmation, the day before, an hour before. Replies land in one shared inbox.
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In other languages: Day-before appointment reminder in Hindi · Missed appointment follow-up in Telugu
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