UPI payment pending reminder
When a customer said they would pay by UPI and the money has not arrived: a light message with your UPI ID and a link, no awkwardness.
You can pay to our UPI ID sweetcrumbs@okhdfc{{4}} or tap the button below to open your UPI app directly.
Once done, just send the screenshot here so we can mark it paid.
It follows up on a payment for something the customer already bought or booked, with no promotion, so it is utility. Throw in "also check out our new arrivals" and Meta will bill it as marketing.
Variables
| Variable | What goes in | Example |
|---|---|---|
| {{1}} | customer name | Kavya |
| {{2}} | amount | Rs 1,240 |
| {{3}} | what it is for | your cake order |
| {{4}} | UPI ID | sweetcrumbs@okhdfc |
When to use it
Home bakers, tutors, tailors, caterers and small shops often deliver first and get paid later over UPI. This is the message for the day after, when the payment still has not shown up. The screenshot request closes the loop without either side having to check bank statements.
Best time to send. The next morning around 10 am, or the same evening if the order was delivered before noon.
Quick reply for the WhatsApp Business app
No variables in the app: replace the [bracketed] parts before you send.
Hi [customer name], we have not received the [amount] for [what it is for] yet. No worries if it slipped your mind!
You can pay to our UPI ID [UPI ID] or tap the button below to open your UPI app directly.
Once done, just send the screenshot here so we can mark it paid.
/upipayment
Meta template-ready version
For WhatsApp Manager or any WhatsApp Business API tool. Checked against Meta's limits.
| Category | UTILITY |
|---|---|
| Language | English (en) |
| Header | None |
| Body | 245/1024 characters, 4 variables |
| Footer | None |
| Buttons | Pay by UPIVisit website, 10/25 Paid, sending proofQuick reply, 19/25 |
Tips
- Use a upi://pay link with the amount and a note pre-filled, so the customer only has to enter their PIN.
- Double check your own bank app before sending; asking someone who has already paid is the one way this message annoys people.
- Keep the UPI ID in text even with the button, because some phones open the wrong app from a link.
Variations
Shorter or warmer versions of the same message.
Hi Kavya, just checking: Rs 1,240 for the cake order is still pending. UPI: sweetcrumbs@okhdfc. Thanks!
Hello Kavya, hope you enjoyed the cake! The payment of Rs 1,240 has not reached us yet. Pay here when you get a minute: [link]
Send this automatically with Kredoo
Kredoo fills in the name, date and amount from your CRM or booking and sends it at the right moment: on confirmation, the day before, an hour before. Replies land in one shared inbox.
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In other languages: EMI due date reminder in Hindi · Monthly rent reminder in Hindi · School and coaching fee reminder in Telugu
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