Follow-up when a lead has not replied in 3 days
A low-pressure nudge for a lead who went quiet, with two simple buttons so they can say yes or close the conversation in one tap.
If you are still looking, tap "Still interested" and I will send you anything new since we last spoke. If you have decided against it or found something else, tap "Not for me" and I will stop following up. Either answer helps!
After three days of silence this is a nudge to buy rather than an answer to something the customer asked, so Meta usually bills it as marketing. Keep the opt-out and do not send more than one more nudge after it.
Variables
| Variable | What goes in | Example |
|---|---|---|
| {{1}} | customer name | Vikram |
| {{2}} | what they asked about | the 2 BHK at Green Meadows |
When to use it
Send it once when a lead has seen your last message (blue ticks) but not replied for three days. Giving them an easy way to say no sounds counter-intuitive, but it gets far more replies than another "Any update?", and a clear no frees your team to focus on warm leads.
Best time to send. Late morning on the third or fourth day of silence, avoiding Monday mornings when inboxes are fullest.
Quick reply for the WhatsApp Business app
No variables in the app: replace the [bracketed] parts before you send.
Hi [customer name], just checking in about [what they asked about]. I know things get busy, so no pressure at all.
If you are still looking, tap "Still interested" and I will send you anything new since we last spoke. If you have decided against it or found something else, tap "Not for me" and I will stop following up. Either answer helps!
/noreply
Meta template-ready version
For WhatsApp Manager or any WhatsApp Business API tool. Checked against Meta's limits.
| Category | MARKETING |
|---|---|
| Language | English (en) |
| Header | None |
| Body | 314/1024 characters, 2 variables |
| Footer | Reply STOP to opt out21/60 |
| Buttons | Still interestedQuick reply, 16/25 Not for meQuick reply, 10/25 |
Tips
- Actually stop following up when someone taps "Not for me", and mark the lead closed so nobody on the team messages them again.
- Name the exact thing they asked about; "your enquiry" alone reads like a mass message.
- In Kredoo a flow can send this only to leads with no reply for 72 hours and move the "Not for me" taps to a Lost stage on their own.
Variations
Shorter or warmer versions of the same message.
Hi Vikram, still thinking about the Green Meadows flat? Happy to answer any questions, or let me know if you would rather I stop following up.
Hello Vikram, a quick one: should I keep you posted on Green Meadows, or have your plans changed? Either is completely fine.
Send it as a campaign, to the right people
Kredoo sends approved templates to a filtered list on the official WhatsApp Business API, honours STOP replies automatically and shows who read and who replied.
Related templates
All follow-up after an enquiry- Enquiry follow-upTeluguQuotation follow-up message in TeluguA Telugu follow-up after sending a quotation, asking if the customer saw it and offering to revise it or talk on the phone.
- Enquiry follow-upEnglishFollow-up after sending a brochure or catalogueA check-in the day after you send a catalogue or brochure, answering the three questions buyers usually have and asking which designs caught their eye.
- Enquiry follow-upEnglishFollow-up after a sales call with a summaryA short recap sent right after a phone call: what the customer needs, your estimate and the agreed next step, so nothing is lost or misheard.
- Enquiry follow-upEnglishGentle follow-up when the customer says the price is highA respectful reply to "too expensive" that explains the cost and offers a smaller package or split payment, without dropping your price in panic.
- Abandoned cartEnglishLast abandoned cart reminder, honest and finalThe final cart message: says plainly this is the last reminder, that the cart will be cleared, and thanks the shopper either way.
- COD confirmationEnglishCOD confirmation follow-up when there is no replyA second message for COD buyers who did not answer the first confirmation, saying clearly when the order will be cancelled if unconfirmed.
In other languages: Missed call follow-up message in Hindi · Quotation follow-up message in Telugu
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