Gentle follow-up when the customer says the price is high
A respectful reply to "too expensive" that explains the cost and offers a smaller package or split payment, without dropping your price in panic.
A couple of options that might help:
• A smaller package at Rs 45,000{{3}} that covers the main day only
• Paying in three parts instead of one
And if it helps to compare, I am happy to explain exactly what goes into the cost, so you can decide what matters to you. No pressure either way.
Offering an alternative package or payment plan to win the sale is promotional, so as a template Meta will bill it as marketing. If you send it within 24 hours of the customer's own "too costly" message it goes as a free-form reply and costs nothing.
Variables
| Variable | What goes in | Example |
|---|---|---|
| {{1}} | customer name | Pooja |
| {{2}} | service | the full wedding photography package |
| {{3}} | smaller package price | Rs 45,000 |
When to use it
Send it a day after a customer says your price is high, instead of either going silent or cutting the price immediately. Offering a smaller scope or a payment plan keeps your rate intact and gives them a way to say yes. Use it only when you genuinely have a smaller package to offer.
Best time to send. The next day, not within the hour, so it reads as a considered offer rather than a panicked discount.
Quick reply for the WhatsApp Business app
No variables in the app: replace the [bracketed] parts before you send.
Hi [customer name], you mentioned that [service] felt a bit over budget, and that is completely fair to say.
A couple of options that might help:
• A smaller package at [smaller package price] that covers the main day only
• Paying in three parts instead of one
And if it helps to compare, I am happy to explain exactly what goes into the cost, so you can decide what matters to you. No pressure either way.
/priceobjection
Meta template-ready version
For WhatsApp Manager or any WhatsApp Business API tool. Checked against Meta's limits.
| Category | MARKETING |
|---|---|
| Language | English (en) |
| Header | None |
| Body | 377/1024 characters, 3 variables |
| Footer | Reply STOP to opt out21/60 |
| Buttons | Show smaller packageQuick reply, 20/25 Explain the costQuick reply, 16/25 |
Tips
- Never criticise competitors' prices in the message; explain your own value instead.
- Offer a smaller scope before a lower price. Cutting the price on the same package teaches customers to haggle every time.
- If you offer instalments, state the exact amounts and dates when they ask, so there is no surprise later.
Variations
Shorter or warmer versions of the same message.
Hi Pooja, totally understand the budget concern. We also have a main-day-only package at Rs 45,000. Want me to send the details?
Thanks for being honest about the budget, Pooja. Would paying in three parts make the full package easier? Happy to set that up.
Send it as a campaign, to the right people
Kredoo sends approved templates to a filtered list on the official WhatsApp Business API, honours STOP replies automatically and shows who read and who replied.
Related templates
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- Abandoned cartEnglishLast abandoned cart reminder, honest and finalThe final cart message: says plainly this is the last reminder, that the cart will be cleared, and thanks the shopper either way.
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In other languages: Missed call follow-up message in Hindi · Quotation follow-up message in Telugu
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