COD confirmation follow-up when there is no reply
A second message for COD buyers who did not answer the first confirmation, saying clearly when the order will be cancelled if unconfirmed.
Please tap "Confirm" below to ship it. If we do not hear from you by 6 pm today{{3}}, we will cancel it so that stock is not blocked. You can always order again later.
It concerns the customer's own pending order and the store's cancellation rule, which is utility. Adding an incentive to confirm would make it marketing.
Variables
| Variable | What goes in | Example |
|---|---|---|
| {{1}} | customer name | Imran |
| {{2}} | order number | #OC6012 |
| {{3}} | cancellation time | 6 pm today |
When to use it
Send it four to six hours after the first COD confirmation if there has been no reply. A clear, polite deadline gets a response from most genuine buyers. Unanswered orders after this point are usually fake or impulse orders, and cancelling them saves you a return.
Best time to send. Four to six hours after the first confirmation message, before 8 pm.
Quick reply for the WhatsApp Business app
No variables in the app: replace the [bracketed] parts before you send.
Hi [customer name], we are holding your cash on delivery order [order number] until you confirm it.
Please tap "Confirm" below to ship it. If we do not hear from you by [cancellation time], we will cancel it so that stock is not blocked. You can always order again later.
/codconfirmation
Meta template-ready version
For WhatsApp Manager or any WhatsApp Business API tool. Checked against Meta's limits.
| Category | UTILITY |
|---|---|
| Language | English (en) |
| Header | None |
| Body | 239/1024 characters, 3 variables |
| Footer | None |
| Buttons | ConfirmQuick reply, 7/25 Cancel orderQuick reply, 12/25 |
Tips
- Give at least a few hours between this message and the cancellation time.
- Call high-value orders instead of auto-cancelling them.
- Actually cancel at the stated time, or the deadline means nothing next time.
Variations
Shorter or warmer versions of the same message.
Hi Imran, please confirm COD order #OC6012 by 6 pm, or we will cancel it. Tap Confirm to ship.
Imran, we have not heard back about order #OC6012. Still want it? Reply YES and it ships today.
Follow up without remembering to
Build it into a Kredoo flow once and it goes out on its own after an enquiry, a delivery or a visit, and stops the moment the customer replies.
Related templates
All cod order confirmation- COD confirmationHindiCOD order confirmation in Hindi with confirm and cancelA Hindi message asking a cash on delivery buyer to confirm the order before shipping, with one-tap Yes and Cancel buttons.
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- COD confirmationEnglishCOD address and pincode confirmationShows the delivery address and phone on a COD order and asks the buyer to confirm or correct it, cutting returns caused by bad addresses.
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- Enquiry follow-upEnglishFollow-up after sending a brochure or catalogueA check-in the day after you send a catalogue or brochure, answering the three questions buyers usually have and asking which designs caught their eye.
- Enquiry follow-upEnglishFollow-up after a sales call with a summaryA short recap sent right after a phone call: what the customer needs, your estimate and the agreed next step, so nothing is lost or misheard.
In other languages: COD order confirmation in Hindi with confirm and cancel · Failed COD delivery attempt message in Telugu
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