WhatsApp message templates
Feedback and review requests
Ask for a rating, a Google review or a short reply after the service is done. Timing matters more than wording: ask while the experience is fresh, ask once, and make it easy. A plain feedback request about a specific order or visit is usually utility; adding a coupon for reviewing tips it into marketing.
-
EnglishUtility
Feedback request after delivery
Asks a customer how their order was a day or two after delivery, with three quick replies, and catches unhappy buyers before they post a review.
Hi Gayathri, it has been a couple of days since the ceramic dinner set arrived. How are you finding it? Tap one below. If something is not right,...View template -
EnglishUtility
Feedback request after a salon or spa visit
A warm note the evening after a visit, naming the stylist and service, asking how it went with one tap, while the look is still fresh.
Hi Nandini, thank you for coming in today! We hope you are loving your hair spa and trim. How was your time with Asha? A quick tap below helps us...View template -
EnglishUtility
Quick 1 to 5 rating with reply buttons
A one-tap satisfaction score from 1 to 5 using quick-reply buttons, the easiest way to measure service quality on WhatsApp.
Hi Sanjay, one quick question about your visit to our Kondapur store. On a scale of 1 to 5, how likely are you to recommend us to a friend? Just...View template -
EnglishUtility
Feedback after a technician service call
After a repair or service visit, checks the problem is actually fixed and how the technician behaved, so repeat visits are caught early.
Hello Mrs. Kapoor, our technician washing machine repair completed your Sunil today. Is everything working properly now? Please tap below. If the...View template -
EnglishMarketing
Thank you message after a customer leaves a review
A short, personal thank-you for a customer who just posted a review, mentioning what they liked, sent as a free reply in the chat.
Thank you so much, Rekha! We just read your review 🙏 It made the team's day that you liked the quick delivery and the packaging. Reviews like...View template -
HindiMarketing
Google review request in Hindi
A polite Hindi request to happy customers to leave a short Google review, with a direct link to your review page.
नमस्ते अमित जी, शर्मा स्वीट्स में आने के लिए शुक्रिया! उम्मीद है आपको हमारी सर्विस पसंद आई। अगर आपके पास एक मिनट हो, तो Google पर हमारे बारे में...View template -
TeluguUtility
Complaint resolved check-in message in Telugu
A Telugu follow-up after a complaint is closed, asking the customer whether the problem is really fixed, with buttons to confirm or reopen it.
నమస్కారం సుధాకర్ గారు, మీరు 8 నవంబర్ న చెప్పిన సమస్య (టికెట్ T-2231) పరిష్కారమైందని మా టీమ్ తెలిపింది. ఇప్పుడు అంతా సరిగ్గా పనిచేస్తోందా? కింద...View template
Other template categories
- Payment reminders 8
- Appointment reminders and confirmations 8
- Order confirmation, shipped and delivered 9
- Abandoned cart recovery 6
- COD order confirmation 6
- Welcome and first reply 7
- Follow-up after an enquiry 7
- Re-engagement 6
- Festival greetings 13
- Offers and sales 8
- Clinic and doctor appointments 7
- Salon and spa bookings 6
- Real estate site visits 7
- Restaurants and cafes 6
- Coaching and demo classes 6
- Travel packages 6
- Boutiques and clothing stores 6
- Fruit, vegetable and grocery daily prices 6
Send feedback request messages automatically
Build it into a Kredoo flow once and it goes out on its own after an enquiry, a delivery or a visit, and stops the moment the customer replies.
More free WhatsApp tools
No sign-up needed.