Feedback after a technician service call
After a repair or service visit, checks the problem is actually fixed and how the technician behaved, so repeat visits are caught early.
Is everything working properly now? Please tap below. If the problem comes back within 30 days, the revisit is free, just reply here.
It asks about a service job just completed for the customer, so it is usually utility. Pitching an AMC or extended warranty in the same message would make Meta bill it as marketing.
Variables
| Variable | What goes in | Example |
|---|---|---|
| {{1}} | customer name | Mrs. Kapoor |
| {{2}} | service | washing machine repair |
| {{3}} | technician name | Sunil |
When to use it
Send it a few hours after a technician closes a job, for appliance repair, AC, RO, plumbing, electrical and pest control services. The "Still a problem" button catches failed repairs before the customer calls a competitor. Technician-level feedback also helps you spot who needs training.
Best time to send. Three to four hours after the job is marked complete, so the appliance has been used once.
Quick reply for the WhatsApp Business app
No variables in the app: replace the [bracketed] parts before you send.
Hello [customer name], our technician [service] completed your [technician name] today.
Is everything working properly now? Please tap below. If the problem comes back within 30 days, the revisit is free, just reply here.
/feedbackafter
Meta template-ready version
For WhatsApp Manager or any WhatsApp Business API tool. Checked against Meta's limits.
| Category | UTILITY |
|---|---|
| Language | English (en) |
| Header | None |
| Body | 196/1024 characters, 3 variables |
| Footer | None |
| Buttons | Working fineQuick reply, 12/25 Still a problemQuick reply, 15/25 Rate the technicianQuick reply, 19/25 |
Tips
- Only mention a free revisit window if your warranty really covers it.
- Route "Still a problem" to the service manager, not back to the same technician.
- When someone taps "Rate the technician", reply with a simple 1 to 5 question.
Variations
Shorter or warmer versions of the same message.
Hi Mrs. Kapoor, is the washing machine working well after Sunil's visit? Reply YES or tell us what is wrong.
Hello Mrs. Kapoor, thank you for choosing us for the repair today. How was Sunil's work? Your feedback helps us improve.
Follow up without remembering to
Build it into a Kredoo flow once and it goes out on its own after an enquiry, a delivery or a visit, and stops the moment the customer replies.
Related templates
All feedback and review requests- Feedback requestHindiGoogle review request in HindiA polite Hindi request to happy customers to leave a short Google review, with a direct link to your review page.
- Feedback requestTeluguComplaint resolved check-in message in TeluguA Telugu follow-up after a complaint is closed, asking the customer whether the problem is really fixed, with buttons to confirm or reopen it.
- Feedback requestEnglishFeedback request after deliveryAsks a customer how their order was a day or two after delivery, with three quick replies, and catches unhappy buyers before they post a review.
- Feedback requestEnglishFeedback request after a salon or spa visitA warm note the evening after a visit, naming the stylist and service, asking how it went with one tap, while the look is still fresh.
- Enquiry follow-upEnglishGentle follow-up when the customer says the price is highA respectful reply to "too expensive" that explains the cost and offers a smaller package or split payment, without dropping your price in panic.
- Enquiry follow-upEnglishReady to proceed check before starting the workA message for a customer who has agreed in principle, listing the one or two things you still need to lock their start date.
In other languages: Google review request in Hindi · Complaint resolved check-in message in Telugu
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