Complaint resolved check-in message in Telugu
A Telugu follow-up after a complaint is closed, asking the customer whether the problem is really fixed, with buttons to confirm or reopen it.
మీరు 8 నవంబర్{{2}} న చెప్పిన సమస్య (టికెట్ T-2231{{3}}) పరిష్కారమైందని మా టీమ్ తెలిపింది. ఇప్పుడు అంతా సరిగ్గా పనిచేస్తోందా?
కింద ఒక్క బటన్ నొక్కి చెప్పండి. ఇంకా ఇబ్బంది ఉంటే, వెంటనే మళ్ళీ చూస్తాం.
It is about the customer's own complaint and ticket, so it is utility. A goodwill coupon in the same message would make it marketing; send that separately if you want to.
Variables
| Variable | What goes in | Example |
|---|---|---|
| {{1}} | customer name | సుధాకర్ |
| {{2}} | complaint date | 8 నవంబర్ |
| {{3}} | ticket number | T-2231 |
What it says in English
A plain translation, so you can check it before sending.
Namaskaram Sudhakar garu, our team has told us that the problem you reported on 8 November (ticket T-2231) has been resolved. Is everything working properly now? Tap one button below to let us know. If there is still a problem, we will look into it again right away.
When to use it
Send it a day after your team marks a complaint resolved, for internet providers, appliance service centres, builders handling snag lists or any business with a ticket system. It confirms the fix from the customer's side, not just your team's. Customers who complained and were then checked on often become your most loyal ones.
Best time to send. The day after the ticket is closed, around 11 am.
Quick reply for the WhatsApp Business app
No variables in the app: replace the [bracketed] parts before you send.
నమస్కారం [customer name] గారు,
మీరు [complaint date] న చెప్పిన సమస్య (టికెట్ [ticket number]) పరిష్కారమైందని మా టీమ్ తెలిపింది. ఇప్పుడు అంతా సరిగ్గా పనిచేస్తోందా?
కింద ఒక్క బటన్ నొక్కి చెప్పండి. ఇంకా ఇబ్బంది ఉంటే, వెంటనే మళ్ళీ చూస్తాం.
/complaintresolved
Meta template-ready version
For WhatsApp Manager or any WhatsApp Business API tool. Checked against Meta's limits.
| Category | UTILITY |
|---|---|
| Language | Telugu (te) |
| Header | None |
| Body | 206/1024 characters, 3 variables |
| Footer | None |
| Buttons | అవును, సరిపోయిందిQuick reply, 17/25 ఇంకా సమస్య ఉందిQuick reply, 15/25 |
Tips
- Reopen the ticket automatically when someone taps "ఇంకా సమస్య ఉంది", and tell them a person will call.
- Use the same ticket number the customer was given when they complained, so they recognise it.
- Do not combine this with a review request; wait until they have confirmed the fix.
Variations
Shorter or warmer versions of the same message.
సుధాకర్ గారు, మీ సమస్య ఇప్పుడు పరిష్కారమైందా? అవును లేదా కాదు అని రిప్లై ఇవ్వండి.
నమస్కారం సుధాకర్ గారు, టికెట్ T-2231 క్లోజ్ చేశాం. ఏదైనా ఇబ్బంది మిగిలి ఉంటే ఇక్కడే చెప్పండి, వెంటనే సహాయం చేస్తాం.
Follow up without remembering to
Build it into a Kredoo flow once and it goes out on its own after an enquiry, a delivery or a visit, and stops the moment the customer replies.
Related templates
All feedback and review requests- Feedback requestEnglishFeedback request after a salon or spa visitA warm note the evening after a visit, naming the stylist and service, asking how it went with one tap, while the look is still fresh.
- Feedback requestEnglishQuick 1 to 5 rating with reply buttonsA one-tap satisfaction score from 1 to 5 using quick-reply buttons, the easiest way to measure service quality on WhatsApp.
- Feedback requestEnglishFeedback after a technician service callAfter a repair or service visit, checks the problem is actually fixed and how the technician behaved, so repeat visits are caught early.
- Feedback requestEnglishThank you message after a customer leaves a reviewA short, personal thank-you for a customer who just posted a review, mentioning what they liked, sent as a free reply in the chat.
- Enquiry follow-upTeluguQuotation follow-up message in TeluguA Telugu follow-up after sending a quotation, asking if the customer saw it and offering to revise it or talk on the phone.
- Re-engagementTeluguWe miss you message for old customers in TeluguA warm Telugu message for a regular who has not visited in a while, mentioning something new at your place without any guilt trip.
In other languages: Feedback request after delivery · Feedback request after a salon or spa visit · Quick 1 to 5 rating with reply buttons
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