Thank you message after a customer leaves a review
A short, personal thank-you for a customer who just posted a review, mentioning what they liked, sent as a free reply in the chat.
It made the team's day that you liked the quick delivery and the packaging{{2}}. Reviews like yours really help a small business like ours. Whenever you need anything, we are right here on WhatsApp.
Sent as a reply within 24 hours of the customer telling you they posted the review, it is a free-form message with no template fee. Sent later as a template, a thank-you with no transaction in it would be billed as marketing and would need an opt-out.
Variables
| Variable | What goes in | Example |
|---|---|---|
| {{1}} | customer name | Rekha |
| {{2}} | what they mentioned | the quick delivery and the packaging |
When to use it
Send it when a customer messages you to say they have left a review, or as soon as you spot their review on Google. Mentioning what they actually wrote shows you read it, which makes the thank-you feel genuine. Do it in the same conversation while the 24-hour window is open, so it costs nothing.
Best time to send. Within a few hours of the review appearing, the same day.
Quick reply for the WhatsApp Business app
No variables in the app: replace the [bracketed] parts before you send.
Thank you so much, [customer name]! We just read your review 🙏
It made the team's day that you liked [what they mentioned]. Reviews like yours really help a small business like ours. Whenever you need anything, we are right here on WhatsApp.
/thankyou
Meta template-ready version
For WhatsApp Manager or any WhatsApp Business API tool. Checked against Meta's limits.
| Category | MARKETING |
|---|---|
| Language | English (en) |
| Header | None |
| Body | 217/1024 characters, 2 variables |
| Footer | None |
| Buttons | None |
Tips
- Quote one specific thing from their review; a generic thank-you reads like an auto-reply.
- Also reply publicly on Google; this message is in addition to that, not instead of it.
- Do not add a discount code here; it can look like you paid for the review.
Variations
Shorter or warmer versions of the same message.
Thank you, Rekha! Your review made our day. See you again soon.
Rekha, we saw your lovely review about our packaging. Thank you for taking the time, it means a lot to our small team.
Reply in seconds, at any hour
Kredoo's AI agent and auto replies answer new chats with messages like this one, then hand over to your team when a person is needed. Free-form replies inside the 24-hour window cost nothing on WhatsApp.
Related templates
All feedback and review requests- Feedback requestTeluguComplaint resolved check-in message in TeluguA Telugu follow-up after a complaint is closed, asking the customer whether the problem is really fixed, with buttons to confirm or reopen it.
- Feedback requestEnglishFeedback request after deliveryAsks a customer how their order was a day or two after delivery, with three quick replies, and catches unhappy buyers before they post a review.
- Feedback requestEnglishFeedback request after a salon or spa visitA warm note the evening after a visit, naming the stylist and service, asking how it went with one tap, while the look is still fresh.
- Feedback requestEnglishQuick 1 to 5 rating with reply buttonsA one-tap satisfaction score from 1 to 5 using quick-reply buttons, the easiest way to measure service quality on WhatsApp.
- Festival greetingEnglishEid Mubarak greeting for customersA simple, warm Eid Mubarak message for customers and clients that thanks them for their support, suitable for any kind of business.
- Festival greetingEnglishMerry Christmas greeting for customersA cheerful Christmas message that wishes customers well, thanks them for the year and mentions your holiday hours in one line.
In other languages: Google review request in Hindi · Complaint resolved check-in message in Telugu
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