Feedback request after delivery
Asks a customer how their order was a day or two after delivery, with three quick replies, and catches unhappy buyers before they post a review.
Tap one below. If something is not right, tell us and we will make it right.
A short feedback question about a specific delivered order, with no incentive, is usually billed as utility. Offering a coupon in return for feedback, or linking to new products, makes it marketing.
Variables
| Variable | What goes in | Example |
|---|---|---|
| {{1}} | customer name | Gayathri |
| {{2}} | product name | the ceramic dinner set |
When to use it
Send it two to three days after delivery, once the customer has actually used the product. The three buttons sort customers quickly: happy ones can then be asked for a review, unhappy ones get a call. It is the cheapest early warning system a small online store can have.
Best time to send. Two or three days after delivery, around 7 pm on a weekday.
Quick reply for the WhatsApp Business app
No variables in the app: replace the [bracketed] parts before you send.
Hi [customer name], it has been a couple of days since [product name] arrived. How are you finding it?
Tap one below. If something is not right, tell us and we will make it right.
/feedbackafter
Meta template-ready version
For WhatsApp Manager or any WhatsApp Business API tool. Checked against Meta's limits.
| Category | UTILITY |
|---|---|
| Language | English (en) |
| Header | None |
| Body | 161/1024 characters, 2 variables |
| Footer | None |
| Buttons | Love itQuick reply, 7/25 It's okayQuick reply, 9/25 Not happyQuick reply, 9/25 |
Tips
- Reply to every "Not happy" within the same day, by a person.
- Ask "Love it" customers for a review in a follow-up message, not in this one.
- Use the product name, not "your order"; it shows someone actually looked.
Variations
Shorter or warmer versions of the same message.
Hi Gayathri, how is the ceramic dinner set? Reply with a quick thumbs up or tell us what could be better.
Gayathri, hope the dinner set arrived safe and looks lovely on the table. Anything we could have done better?
Follow up without remembering to
Build it into a Kredoo flow once and it goes out on its own after an enquiry, a delivery or a visit, and stops the moment the customer replies.
Related templates
All feedback and review requests- Feedback requestEnglishQuick 1 to 5 rating with reply buttonsA one-tap satisfaction score from 1 to 5 using quick-reply buttons, the easiest way to measure service quality on WhatsApp.
- Feedback requestEnglishFeedback after a technician service callAfter a repair or service visit, checks the problem is actually fixed and how the technician behaved, so repeat visits are caught early.
- Feedback requestEnglishThank you message after a customer leaves a reviewA short, personal thank-you for a customer who just posted a review, mentioning what they liked, sent as a free reply in the chat.
- Feedback requestHindiGoogle review request in HindiA polite Hindi request to happy customers to leave a short Google review, with a direct link to your review page.
- Abandoned cartEnglishAbandoned cart first reminder, no discountThe first, gentle cart reminder: what they left, a link straight back to the cart, and no discount, because most shoppers just got distracted.
- Abandoned cartEnglishAbandoned cart message offering help with questionsTurns the cart reminder into a conversation: offers to answer questions about delivery, returns or the product before the shopper decides.
In other languages: Google review request in Hindi · Complaint resolved check-in message in Telugu
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