Quick 1 to 5 rating with reply buttons
A one-tap satisfaction score from 1 to 5 using quick-reply buttons, the easiest way to measure service quality on WhatsApp.
On a scale of 1 to 5, how likely are you to recommend us to a friend? Just tap a number.
A rating question about a specific order or visit, with no reward attached, is usually utility. If you send it to everyone on your list rather than recent customers, or add an offer, Meta will treat it as marketing.
Variables
| Variable | What goes in | Example |
|---|---|---|
| {{1}} | customer name | Sanjay |
| {{2}} | order or visit | your visit to our Kondapur store |
When to use it
Use it to track satisfaction over time across a store, branch or service team. Five buttons give you a number you can average each week, with no survey form to fill. Follow up on every 1 or 2 personally, and ask the 5s for a review.
Best time to send. The day after the purchase or visit, in the late morning.
Quick reply for the WhatsApp Business app
No variables in the app: replace the [bracketed] parts before you send.
Hi [customer name], one quick question about [order or visit].
On a scale of 1 to 5, how likely are you to recommend us to a friend? Just tap a number.
/npsrating
Meta template-ready version
For WhatsApp Manager or any WhatsApp Business API tool. Checked against Meta's limits.
| Category | UTILITY |
|---|---|
| Language | English (en) |
| Header | None |
| Body | 131/1024 characters, 2 variables |
| Footer | None |
| Buttons | 5 DefinitelyQuick reply, 12/25 4 LikelyQuick reply, 8/25 3 Not sureQuick reply, 10/25 2 UnlikelyQuick reply, 10/25 1 Not at allQuick reply, 12/25 |
Tips
- WhatsApp shows only three buttons up front and tucks the rest under a menu, so order them from best to worst.
- Keep this to one question; adding a second turns a 90 percent reply rate into a 20 percent one.
- Kredoo can tag the lead with the score, so you can filter every 1 and 2 from last week in one view.
Variations
Shorter or warmer versions of the same message.
Hi Sanjay, how would you rate your visit today, from 1 (poor) to 5 (excellent)? Just reply with a number.
Sanjay, thanks for shopping with us! Would you recommend us to a friend? Reply 1 to 5.
Follow up without remembering to
Build it into a Kredoo flow once and it goes out on its own after an enquiry, a delivery or a visit, and stops the moment the customer replies.
Related templates
All feedback and review requests- Feedback requestEnglishThank you message after a customer leaves a reviewA short, personal thank-you for a customer who just posted a review, mentioning what they liked, sent as a free reply in the chat.
- Feedback requestHindiGoogle review request in HindiA polite Hindi request to happy customers to leave a short Google review, with a direct link to your review page.
- Feedback requestTeluguComplaint resolved check-in message in TeluguA Telugu follow-up after a complaint is closed, asking the customer whether the problem is really fixed, with buttons to confirm or reopen it.
- Feedback requestEnglishFeedback request after deliveryAsks a customer how their order was a day or two after delivery, with three quick replies, and catches unhappy buyers before they post a review.
- Festival greetingEnglishEid Mubarak greeting for customersA simple, warm Eid Mubarak message for customers and clients that thanks them for their support, suitable for any kind of business.
- Festival greetingEnglishMerry Christmas greeting for customersA cheerful Christmas message that wishes customers well, thanks them for the year and mentions your holiday hours in one line.
In other languages: Google review request in Hindi · Complaint resolved check-in message in Telugu
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