Return pickup scheduled message
Confirms a return request and the pickup date, and tells the customer exactly how to pack the item so the return is not rejected.
Before the courier arrives:
1. Keep the item unused, with all tags on
2. Pack it in the original box or any sturdy cover
3. Keep the invoice inside the parcel
Your refund starts as soon as the item reaches our warehouse and passes a quick check.
It is the logistics of a return the customer asked for, which is utility. Suggesting other products to buy instead would make it marketing.
Variables
| Variable | What goes in | Example |
|---|---|---|
| {{1}} | customer name | Rohan |
| {{2}} | order number | #6618 |
| {{3}} | pickup date | Thursday, 13 November |
When to use it
Send it when a return is approved and the reverse pickup is booked. The packing checklist prevents the most common reason returns get rejected at pickup, which is missing tags. Telling people when the refund starts sets expectations before they ask.
Best time to send. As soon as the reverse pickup is booked, ideally the day before the pickup.
Quick reply for the WhatsApp Business app
No variables in the app: replace the [bracketed] parts before you send.
Hi [customer name], your return for order [order number] is approved and pickup is booked for [pickup date].
Before the courier arrives:
1. Keep the item unused, with all tags on
2. Pack it in the original box or any sturdy cover
3. Keep the invoice inside the parcel
Your refund starts as soon as the item reaches our warehouse and passes a quick check.
/returnpickup
Meta template-ready version
For WhatsApp Manager or any WhatsApp Business API tool. Checked against Meta's limits.
| Category | UTILITY |
|---|---|
| Language | English (en) |
| Header | Return pickup booked20/60 |
| Body | 329/1024 characters, 3 variables |
| Footer | None |
| Buttons | Change pickup dateQuick reply, 18/25 |
Tips
- Match the checklist to your actual return policy; if tags are not required, remove that line.
- Courier pickups often run all day; say so if you cannot give a time window.
Variations
Shorter or warmer versions of the same message.
Return approved, Rohan. Pickup for order #6618 is on Thursday. Please keep the tags on.
Hi Rohan, our courier will collect your return on 13 Nov. Pack it with the invoice and keep it ready by 10 am.
Send this automatically with Kredoo
Kredoo fills in the name, date and amount from your CRM or booking and sends it at the right moment: on confirmation, the day before, an hour before. Replies land in one shared inbox.
Related templates
All order confirmation, shipped and delivered- Order updateEnglishExchange request confirmation for size or colourConfirms a size or colour exchange, which item is coming in place of which, and that pickup and delivery happen in the same visit.
- Order updateHindiOrder shipped with tracking number in HindiA Hindi shipping update with courier name, tracking number and a track button, for stores selling to Hindi-speaking customers.
- Order updateTeluguOut for delivery message in TeluguA Telugu message on delivery day with the delivery partner's name and number, so the customer is home and has cash or UPI ready.
- Order updateEnglishOrder confirmation message for online storesThe first message after checkout: order number, items, total and delivery estimate, so the customer knows the order really went through.
- OfferEnglishEarly access to a sale for regular customersGive your regulars a day of early access before a sale opens to everyone, with the exact dates and how to shop early.
- OfferEnglishHonest last day of sale reminderA truthful reminder on the final day of a sale that states the actual closing time and what happens after, with no fake countdown.
In other languages: Order shipped with tracking number in Hindi · Out for delivery message in Telugu
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