Exchange request confirmation for size or colour
Confirms a size or colour exchange, which item is coming in place of which, and that pickup and delivery happen in the same visit.
We will collect the blue kurta in size M{{3}} and hand over the same kurta in size L{{4}} in the same visit on Saturday{{5}}, so you are never without it.
Please keep the original item ready with its tags. There is nothing extra to pay.
Confirming an exchange the customer requested is utility. If you suggest extra items to add to the exchange parcel, it becomes marketing.
Variables
| Variable | What goes in | Example |
|---|---|---|
| {{1}} | customer name | Ayesha |
| {{2}} | order number | #8841 |
| {{3}} | old item | the blue kurta in size M |
| {{4}} | new item | the same kurta in size L |
| {{5}} | visit date | Saturday |
When to use it
For clothing, footwear and boutique brands that offer exchanges instead of refunds. Spelling out the old and the new item avoids the wrong size arriving again. The same-visit swap is a strong reason customers choose exchange over refund, so mention it if you offer it.
Best time to send. Within an hour of the exchange being approved.
Quick reply for the WhatsApp Business app
No variables in the app: replace the [bracketed] parts before you send.
Hi [customer name], your exchange for order [order number] is confirmed.
We will collect [old item] and hand over [new item] in the same visit on [visit date], so you are never without it.
Please keep the original item ready with its tags. There is nothing extra to pay.
/exchangerequest
Meta template-ready version
For WhatsApp Manager or any WhatsApp Business API tool. Checked against Meta's limits.
| Category | UTILITY |
|---|---|
| Language | English (en) |
| Header | None |
| Body | 236/1024 characters, 5 variables |
| Footer | None |
| Buttons | OkayQuick reply, 4/25 Need a different sizeQuick reply, 21/25 |
Tips
- If you charge for the second shipment, say the amount here; surprises at the door cause refusals.
- Check stock of the new size before sending; confirming and then cancelling an exchange is the worst outcome.
- Remove the same-visit line if your courier does pickup and delivery separately.
Variations
Shorter or warmer versions of the same message.
Exchange confirmed, Ayesha. Size L arrives Saturday and our courier will collect the M at the same time.
Hi Ayesha, we are swapping your blue kurta from M to L. Delivery and pickup on Saturday, no extra charge.
Send this automatically with Kredoo
Kredoo fills in the name, date and amount from your CRM or booking and sends it at the right moment: on confirmation, the day before, an hour before. Replies land in one shared inbox.
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In other languages: Order shipped with tracking number in Hindi · Out for delivery message in Telugu
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