WhatsApp message templates
Order confirmation, shipped and delivered
Order placed, packed, shipped, out for delivery, delivered. Customers check WhatsApp before they check email, so these updates stop the "where is my order" calls. Keep them about the order itself and Meta bills them as utility.
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EnglishUtility
Order confirmation message for online stores
The first message after checkout: order number, items, total and delivery estimate, so the customer knows the order really went through.
Thank you for shopping with us, Pooja! 🎉 Order #KS2318 is confirmed. Items: 2 cotton kurtas, 1 dupatta Total: Rs 2,640 Expected delivery: 18 to...View template -
EnglishUtility
Order packed and ready to ship update
A short update that the order is packed and handed to the courier soon, ideal for handmade or made-to-order products with longer lead times.
Good news, Nikhil: order #HB-905 is packed and ready. Our courier partner will pick it up tomorrow, and we will send you the tracking link the...View template -
EnglishUtility
Order delivered confirmation message
Confirms delivery, asks the customer to check the parcel, and gives a simple way to report a damaged or missing item straight away.
Delivered! Hi Harsha, our courier marked order #5530 as delivered just now. Please open it and check everything is in good shape. If anything is...View template -
EnglishUtility
Order delayed update with honest new date
Tells the customer their order is running late before they have to ask, with the reason, a new date and the option to cancel.
Hi Sameer, we are sorry: order #2290 is running late because heavy rain has held up courier routes in your area. The new expected delivery date is...View template -
EnglishUtility
Refund processed message with UTR
Confirms a refund has been sent, with amount, method, reference number and the usual time the bank takes, so the customer can check.
Hi Divya, we have refunded Rs 1,499 for order #3307 to your original UPI ID. Reference: UTR 431209876543 Banks usually show it within 2 to 5...View template -
EnglishUtility
Return pickup scheduled message
Confirms a return request and the pickup date, and tells the customer exactly how to pack the item so the return is not rejected.
Hi Rohan, your return for order #6618 is approved and pickup is booked for Thursday, 13 November. Before the courier arrives: 1. Keep the item...View template -
EnglishUtility
Exchange request confirmation for size or colour
Confirms a size or colour exchange, which item is coming in place of which, and that pickup and delivery happen in the same visit.
Hi Ayesha, your exchange for order #8841 is confirmed. We will collect the blue kurta in size M and hand over the same kurta in size L in the same...View template -
HindiUtility
Order shipped with tracking number in Hindi
A Hindi shipping update with courier name, tracking number and a track button, for stores selling to Hindi-speaking customers.
नमस्ते अंकित, खुशखबरी! आपका ऑर्डर #4521 भेज दिया गया है 📦 कूरियर: Delhivery ट्रैकिंग नंबर: 1234567890 आम तौर पर डिलीवरी 3 से 5 दिन में हो जाती...View template -
TeluguUtility
Out for delivery message in Telugu
A Telugu message on delivery day with the delivery partner's name and number, so the customer is home and has cash or UPI ready.
హాయ్ శ్రావణి, మీ ఆర్డర్ #7712 ఈ రోజు డెలివరీకి బయలుదేరింది 🚚 డెలివరీ పార్ట్నర్ పేరు కిరణ్, ఫోన్ నంబర్ 98480 12345. ఆయన వచ్చే ముందు మీకు కాల్...View template
Other template categories
- Payment reminders 8
- Appointment reminders and confirmations 8
- Abandoned cart recovery 6
- COD order confirmation 6
- Feedback and review requests 7
- Welcome and first reply 7
- Follow-up after an enquiry 7
- Re-engagement 6
- Festival greetings 13
- Offers and sales 8
- Clinic and doctor appointments 7
- Salon and spa bookings 6
- Real estate site visits 7
- Restaurants and cafes 6
- Coaching and demo classes 6
- Travel packages 6
- Boutiques and clothing stores 6
- Fruit, vegetable and grocery daily prices 6
Send order update messages automatically
Kredoo fills in the name, date and amount from your CRM or booking and sends it at the right moment: on confirmation, the day before, an hour before. Replies land in one shared inbox.
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