Check-in for an inactive gym or class member
A kind check-in for a member who has stopped coming, reminding them their plan is still active and offering a batch time that may suit better.
Your membership is active until 31 January{{3}}, so there is plenty of time to get back into it. If the timing was the problem, we now have a 6 am batch and a 9 pm batch as well.
Want us to save you a spot this week?
Encouraging someone to come back and use a service is re-engagement, which Meta bills as marketing. Only a pure membership expiry or renewal notice with no encouragement would have a chance of being utility.
Variables
| Variable | What goes in | Example |
|---|---|---|
| {{1}} | member name | Rahul |
| {{2}} | gym or studio name | FitZone Kondapur |
| {{3}} | plan valid until | 31 January |
When to use it
Send it to members who have not checked in for 14 days while their plan is still running. Members who quietly stop coming rarely renew, and a friendly check-in with a practical fix (a different batch time) brings back more of them than a motivational quote. It works for gyms, yoga studios, dance and music classes.
Best time to send. On a Sunday evening, when people are making plans for the coming week.
Quick reply for the WhatsApp Business app
No variables in the app: replace the [bracketed] parts before you send.
Hi [member name], we have not seen you at [gym or studio name] for a couple of weeks, so we just wanted to check that everything is okay.
Your membership is active until [plan valid until], so there is plenty of time to get back into it. If the timing was the problem, we now have a 6 am batch and a 9 pm batch as well.
Want us to save you a spot this week?
/inactivemember
Meta template-ready version
For WhatsApp Manager or any WhatsApp Business API tool. Checked against Meta's limits.
| Category | MARKETING |
|---|---|
| Language | English (en) |
| Header | None |
| Body | 323/1024 characters, 3 variables |
| Footer | Reply STOP to opt out21/60 |
| Buttons | Save me a spotQuick reply, 14/25 Pause my planQuick reply, 13/25 Stop promotionsQuick reply, 15/25 |
Tips
- Offering "Pause my plan" builds trust; a member who pauses usually comes back, one who feels trapped does not renew.
- Never comment on the member's weight, fitness or health in the message.
- Send it once per lapse; a second reminder a week later should come from the trainer by name, not the front desk.
Variations
Shorter or warmer versions of the same message.
Hi Rahul, missed you at FitZone! Your plan runs till 31 January. Shall we book you into the 6 am batch this week?
Hey Rahul, everything okay? If evenings are hard right now, our new 9 pm batch might work better. Just reply and we will add you.
Send it as a campaign, to the right people
Kredoo sends approved templates to a filtered list on the official WhatsApp Business API, honours STOP replies automatically and shows who read and who replied.
Related templates
All re-engagement- Re-engagementTeluguWe miss you message for old customers in TeluguA warm Telugu message for a regular who has not visited in a while, mentioning something new at your place without any guilt trip.
- Re-engagementEnglishBack in stock alert for something they bought beforeA restock message to customers who bought a product before, saying it is back, what has changed, and a link to buy again.
- Re-engagementEnglishBirthday wish for customers with a small treatA short birthday greeting for regular customers with an optional small treat on their next visit this month, written to feel personal.
- Re-engagementEnglishAnniversary of a customer's first orderA thank-you on the one-year anniversary of a customer's first order, with a small loyalty gift and a note on what has improved since.
- Abandoned cartEnglishAbandoned cart message offering help with questionsTurns the cart reminder into a conversation: offers to answer questions about delivery, returns or the product before the shopper decides.
- Abandoned cartEnglishAbandoned cart size help for clothing and footwearFor fashion carts: offers to help pick the right size, the most common reason clothing buyers hesitate, with a size chart link.
In other languages: Reorder reminder for regular items in Hindi · We miss you message for old customers in Telugu
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