Abandoned cart size help for clothing and footwear
For fashion carts: offers to help pick the right size, the most common reason clothing buyers hesitate, with a size chart link.
Send us your usual size in any brand, or your height and chest measurement, and we will tell you which size to pick. Our size chart is on the button below too.
Free size exchange if it still does not fit.
It is cart recovery, so Meta bills it as marketing regardless of the helpful tone. Keep it to opted-in customers and keep the opt-out button.
Variables
| Variable | What goes in | Example |
|---|---|---|
| {{1}} | customer name | Aditi |
| {{2}} | product name | the linen co-ord set |
When to use it
For clothing, footwear, lingerie and kidswear stores where fit worries stop people buying online. Sending it a few hours after a cart is left with a single item in one size is especially effective. Mentioning free exchange removes the last bit of risk, but only say it if your policy really offers it.
Best time to send. Two to four hours after the cart was left, on the same day.
Quick reply for the WhatsApp Business app
No variables in the app: replace the [bracketed] parts before you send.
Hi [customer name], not sure about the size for [product name]?
Send us your usual size in any brand, or your height and chest measurement, and we will tell you which size to pick. Our size chart is on the button below too.
Free size exchange if it still does not fit.
/abandonedcart
Meta template-ready version
For WhatsApp Manager or any WhatsApp Business API tool. Checked against Meta's limits.
| Category | MARKETING |
|---|---|
| Language | English (en) |
| Header | None |
| Body | 251/1024 characters, 2 variables |
| Footer | Reply STOP to opt out21/60 |
| Buttons | See size chartVisit website, 14/25 Stop messagesQuick reply, 13/25 |
Tips
- Write down the measurement-to-size rules for your team so every reply gives the same answer.
- Ask for one measurement, not five; a long form here gets no reply.
- Remove the free exchange line if exchanges cost the customer anything.
Variations
Shorter or warmer versions of the same message.
Hi Aditi, need help choosing a size for the linen co-ord? Reply with your usual size and we will guide you.
Aditi, our linen sets run slightly loose. Tell us your height and we will suggest the right size before you order.
Send it as a campaign, to the right people
Kredoo sends approved templates to a filtered list on the official WhatsApp Business API, honours STOP replies automatically and shows who read and who replied.
Related templates
All abandoned cart recovery- Abandoned cartEnglishAbandoned cart reminder with a small discountA low-key second or third nudge with a modest, real discount code and an honest expiry, for shoppers who did not return after a plain reminder.
- Abandoned cartEnglishLast abandoned cart reminder, honest and finalThe final cart message: says plainly this is the last reminder, that the cart will be cleared, and thanks the shopper either way.
- Abandoned cartHindiPayment failed at checkout reminder in HindiA Hindi message for shoppers whose online payment failed: the cart is safe, deducted money comes back, and here is how to try again.
- Abandoned cartEnglishAbandoned cart first reminder, no discountThe first, gentle cart reminder: what they left, a link straight back to the cart, and no discount, because most shoppers just got distracted.
- Order updateEnglishExchange request confirmation for size or colourConfirms a size or colour exchange, which item is coming in place of which, and that pickup and delivery happen in the same visit.
- COD confirmationEnglishCOD confirmation follow-up when there is no replyA second message for COD buyers who did not answer the first confirmation, saying clearly when the order will be cancelled if unconfirmed.
In other languages: Payment failed at checkout reminder in Hindi
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