Payment failed at checkout reminder in Hindi
A Hindi message for shoppers whose online payment failed: the cart is safe, deducted money comes back, and here is how to try again.
लगता है आपका पेमेंट पूरा नहीं हो पाया, इसलिए ऑर्डर अभी कन्फ़र्म नहीं हुआ है। आपके चुने हुए आइटम (2 कॉटन कुर्ती{{2}}) अभी भी कार्ट में सुरक्षित हैं।
अगर खाते से पैसे कट गए हैं तो चिंता न करें, आम तौर पर वो 5 से 7 दिन में अपने आप वापस आ जाते हैं।
दोबारा कोशिश करने के लिए नीचे बटन दबाएँ। UPI में दिक्कत आ रही हो तो हमें यहीं लिखें।
No order was placed, so Meta treats a nudge to complete the purchase as marketing even though it follows a failed payment. If the payment succeeded and only the order confirmation failed, that update would be utility.
Variables
| Variable | What goes in | Example |
|---|---|---|
| {{1}} | customer name | प्रिया |
| {{2}} | items in cart | 2 कॉटन कुर्ती |
What it says in English
A plain translation, so you can check it before sending.
Namaste Priya, it looks like your payment did not go through, so the order is not confirmed yet. Your chosen items (2 cotton kurtis) are still safe in your cart. If money was deducted from your account, do not worry, it usually comes back automatically in 5 to 7 days. Tap the button below to try again. If UPI is giving trouble, write to us here.
When to use it
Trigger it within minutes of a failed or abandoned payment at checkout. Failed UPI payments are very common and many shoppers assume they lost money and give up; the refund reassurance brings them back. The COD button rescues buyers whose bank app simply will not cooperate.
Best time to send. Within 10 to 15 minutes of the failed payment, while the shopper is still near their phone.
Quick reply for the WhatsApp Business app
No variables in the app: replace the [bracketed] parts before you send.
नमस्ते [customer name],
लगता है आपका पेमेंट पूरा नहीं हो पाया, इसलिए ऑर्डर अभी कन्फ़र्म नहीं हुआ है। आपके चुने हुए आइटम ([items in cart]) अभी भी कार्ट में सुरक्षित हैं।
अगर खाते से पैसे कट गए हैं तो चिंता न करें, आम तौर पर वो 5 से 7 दिन में अपने आप वापस आ जाते हैं।
दोबारा कोशिश करने के लिए नीचे बटन दबाएँ। UPI में दिक्कत आ रही हो तो हमें यहीं लिखें।
/paymentfailed
Meta template-ready version
For WhatsApp Manager or any WhatsApp Business API tool. Checked against Meta's limits.
| Category | MARKETING |
|---|---|
| Language | Hindi (hi) |
| Header | None |
| Body | 333/1024 characters, 2 variables |
| Footer | मैसेज बंद करने के लिए STOP लिखें32/60 |
| Buttons | दोबारा पेमेंट करेंVisit website, 18/25 COD चाहिएQuick reply, 9/25 |
Tips
- Only offer the COD button if you actually allow COD on those items.
- Do not use words like "घबराइए मत" alongside urgency; the calm tone is what works here.
- Check your gateway for genuinely deducted payments before telling a customer to retry, to avoid double charges.
Variations
Shorter or warmer versions of the same message.
प्रिया जी, आपका पेमेंट अधूरा रह गया। आपका कार्ट सुरक्षित है, यहाँ से फिर से कोशिश करें: [link]
नमस्ते प्रिया, पेमेंट फ़ेल हो गया लगता है। चाहें तो हम COD पर ऑर्डर बना दें? बस "हाँ" लिखें।
Send it as a campaign, to the right people
Kredoo sends approved templates to a filtered list on the official WhatsApp Business API, honours STOP replies automatically and shows who read and who replied.
Related templates
All abandoned cart recovery- Abandoned cartEnglishAbandoned cart first reminder, no discountThe first, gentle cart reminder: what they left, a link straight back to the cart, and no discount, because most shoppers just got distracted.
- Abandoned cartEnglishAbandoned cart message offering help with questionsTurns the cart reminder into a conversation: offers to answer questions about delivery, returns or the product before the shopper decides.
- Abandoned cartEnglishAbandoned cart size help for clothing and footwearFor fashion carts: offers to help pick the right size, the most common reason clothing buyers hesitate, with a size chart link.
- Abandoned cartEnglishAbandoned cart reminder with a small discountA low-key second or third nudge with a modest, real discount code and an honest expiry, for shoppers who did not return after a plain reminder.
- Order updateHindiOrder shipped with tracking number in HindiA Hindi shipping update with courier name, tracking number and a track button, for stores selling to Hindi-speaking customers.
- COD confirmationHindiCOD order confirmation in Hindi with confirm and cancelA Hindi message asking a cash on delivery buyer to confirm the order before shipping, with one-tap Yes and Cancel buttons.
In other languages: Abandoned cart first reminder, no discount · Abandoned cart message offering help with questions · Abandoned cart size help for clothing and footwear
More free WhatsApp tools
No sign-up needed.