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Abandoned cartHindiOnline storeMarketing

Payment failed at checkout reminder in Hindi

A Hindi message for shoppers whose online payment failed: the cart is safe, deducted money comes back, and here is how to try again.

Your BusinessBusiness account
Today
नमस्ते प्रिया{{1}},

लगता है आपका पेमेंट पूरा नहीं हो पाया, इसलिए ऑर्डर अभी कन्फ़र्म नहीं हुआ है। आपके चुने हुए आइटम (2 कॉटन कुर्ती{{2}}) अभी भी कार्ट में सुरक्षित हैं।

अगर खाते से पैसे कट गए हैं तो चिंता न करें, आम तौर पर वो 5 से 7 दिन में अपने आप वापस आ जाते हैं।

दोबारा कोशिश करने के लिए नीचे बटन दबाएँ। UPI में दिक्कत आ रही हो तो हमें यहीं लिखें।
मैसेज बंद करने के लिए STOP लिखें
10:42
दोबारा पेमेंट करें
COD चाहिए
If you submit it as a template, Meta will most likely bill it as
Marketing

No order was placed, so Meta treats a nudge to complete the purchase as marketing even though it follows a failed payment. If the payment succeeded and only the order confirmation failed, that update would be utility.

Variables

VariableWhat goes inExample
{{1}}customer nameप्रिया
{{2}}items in cart2 कॉटन कुर्ती

What it says in English

A plain translation, so you can check it before sending.

Namaste Priya, it looks like your payment did not go through, so the order is not confirmed yet. Your chosen items (2 cotton kurtis) are still safe in your cart. If money was deducted from your account, do not worry, it usually comes back automatically in 5 to 7 days. Tap the button below to try again. If UPI is giving trouble, write to us here.

When to use it

Trigger it within minutes of a failed or abandoned payment at checkout. Failed UPI payments are very common and many shoppers assume they lost money and give up; the refund reassurance brings them back. The COD button rescues buyers whose bank app simply will not cooperate.

Best time to send. Within 10 to 15 minutes of the failed payment, while the shopper is still near their phone.

Quick reply for the WhatsApp Business app

No variables in the app: replace the [bracketed] parts before you send.

नमस्ते [customer name],

लगता है आपका पेमेंट पूरा नहीं हो पाया, इसलिए ऑर्डर अभी कन्फ़र्म नहीं हुआ है। आपके चुने हुए आइटम ([items in cart]) अभी भी कार्ट में सुरक्षित हैं।

अगर खाते से पैसे कट गए हैं तो चिंता न करें, आम तौर पर वो 5 से 7 दिन में अपने आप वापस आ जाते हैं।

दोबारा कोशिश करने के लिए नीचे बटन दबाएँ। UPI में दिक्कत आ रही हो तो हमें यहीं लिखें।
Settings, Business tools, Quick replies, Add. Shortcut idea: /paymentfailed

Meta template-ready version

For WhatsApp Manager or any WhatsApp Business API tool. Checked against Meta's limits.

CategoryMARKETING
LanguageHindi (hi)
HeaderNone
Body333/1024 characters, 2 variables
Footerमैसेज बंद करने के लिए STOP लिखें32/60
Buttons
दोबारा पेमेंट करेंVisit website, 18/25
COD चाहिएQuick reply, 9/25
Includes sample values for Meta's review form.

Tips

  • Only offer the COD button if you actually allow COD on those items.
  • Do not use words like "घबराइए मत" alongside urgency; the calm tone is what works here.
  • Check your gateway for genuinely deducted payments before telling a customer to retry, to avoid double charges.

Variations

Shorter or warmer versions of the same message.

प्रिया जी, आपका पेमेंट अधूरा रह गया। आपका कार्ट सुरक्षित है, यहाँ से फिर से कोशिश करें: [link]

नमस्ते प्रिया, पेमेंट फ़ेल हो गया लगता है। चाहें तो हम COD पर ऑर्डर बना दें? बस "हाँ" लिखें।

Send it as a campaign, to the right people

Kredoo sends approved templates to a filtered list on the official WhatsApp Business API, honours STOP replies automatically and shows who read and who replied.

Send this automatically with Kredoo