WhatsApp message templates
Abandoned cart recovery
Bring back shoppers who added items and left. A gentle first nudge, a helpful second message that answers the usual doubt (size, delivery, payment), and only then an offer if you want one. Meta counts cart recovery as marketing, so add an opt-out and keep the count low.
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EnglishMarketing
Abandoned cart first reminder, no discount
The first, gentle cart reminder: what they left, a link straight back to the cart, and no discount, because most shoppers just got distracted.
Hi Neha, you left the handloom cotton saree in your cart. We have saved it for you, so you can pick up right where you left off. Tap below to...View template -
EnglishMarketing
Abandoned cart message offering help with questions
Turns the cart reminder into a conversation: offers to answer questions about delivery, returns or the product before the shopper decides.
Hello Karthik, we noticed you were looking at the 5 litre pressure cooker but did not check out. Was something unclear? Many customers ask us...View template -
EnglishMarketing
Abandoned cart size help for clothing and footwear
For fashion carts: offers to help pick the right size, the most common reason clothing buyers hesitate, with a size chart link.
Hi Aditi, not sure about the size for the linen co-ord set? Send us your usual size in any brand, or your height and chest measurement, and we...View template -
EnglishMarketing
Abandoned cart reminder with a small discount
A low-key second or third nudge with a modest, real discount code and an honest expiry, for shoppers who did not return after a plain reminder.
Hi Manish, still thinking about the leather laptop bag? If it helps, here is Rs 150 off with code BAG150, valid till Sunday night. No pressure, it...View template -
EnglishMarketing
Last abandoned cart reminder, honest and final
The final cart message: says plainly this is the last reminder, that the cart will be cleared, and thanks the shopper either way.
Hi Shruti, this is our last reminder about the brass diya set in your cart, promise. We will clear the cart on Friday, and you will not hear from...View template -
HindiMarketing
Payment failed at checkout reminder in Hindi
A Hindi message for shoppers whose online payment failed: the cart is safe, deducted money comes back, and here is how to try again.
नमस्ते प्रिया, लगता है आपका पेमेंट पूरा नहीं हो पाया, इसलिए ऑर्डर अभी कन्फ़र्म नहीं हुआ है। आपके चुने हुए आइटम (2 कॉटन कुर्ती) अभी भी कार्ट में...View template
Other template categories
- Payment reminders 8
- Appointment reminders and confirmations 8
- Order confirmation, shipped and delivered 9
- COD order confirmation 6
- Feedback and review requests 7
- Welcome and first reply 7
- Follow-up after an enquiry 7
- Re-engagement 6
- Festival greetings 13
- Offers and sales 8
- Clinic and doctor appointments 7
- Salon and spa bookings 6
- Real estate site visits 7
- Restaurants and cafes 6
- Coaching and demo classes 6
- Travel packages 6
- Boutiques and clothing stores 6
- Fruit, vegetable and grocery daily prices 6
Send abandoned cart messages automatically
Kredoo sends approved templates to a filtered list on the official WhatsApp Business API, honours STOP replies automatically and shows who read and who replied.
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