Follow-up visit due reminder from the doctor
Reminds a patient that the doctor asked to see them again around a certain date, and offers to book the review visit with one tap.
Shall we book a time for you? Tap Book a slot and tell us the day that suits you, or tap Call me and our front desk will ring you.
It refers to a review the doctor already advised for this patient, which reads as a service update and usually lands as utility. If you send it to patients who were never told to come back, or add a package or discount, Meta will see it as promotion and bill it as marketing.
Variables
| Variable | What goes in | Example |
|---|---|---|
| {{1}} | patient name | Meena |
| {{2}} | doctor name | Dr. Kiran |
| {{3}} | due date | the end of this week |
When to use it
Use it for patients the doctor asked to return, for example a review after a course of medicine, a stitch removal or a dressing check. Patients mean to come back and simply forget the date. Keep the reason out of the message; the doctor's name is enough context.
Best time to send. Three to four days before the review date, in the late morning, so there is still a choice of slots.
Quick reply for the WhatsApp Business app
No variables in the app: replace the [bracketed] parts before you send.
Hi [patient name], at your last visit [doctor name] asked to see you again around [due date] for a review.
Shall we book a time for you? Tap Book a slot and tell us the day that suits you, or tap Call me and our front desk will ring you.
/followup
Meta template-ready version
For WhatsApp Manager or any WhatsApp Business API tool. Checked against Meta's limits.
| Category | UTILITY |
|---|---|
| Language | English (en) |
| Header | None |
| Body | 216/1024 characters, 3 variables |
| Footer | Reply to this message for any change36/60 |
| Buttons | Book a slotQuick reply, 11/25 Call meQuick reply, 7/25 Already bookedQuick reply, 14/25 |
Tips
- Record the review date at checkout, while the patient is still at the desk. A follow-up reminder is only as good as that date.
- The Already booked button saves you from annoying patients who called in directly.
- If there is no reply in two days, a short phone call converts better than a second WhatsApp.
Variations
Shorter or warmer versions of the same message.
Hi Meena, Dr. Kiran wanted to see you again this week. Would Thursday or Friday evening work? Just reply with the day.
Hello, this is Kiran Clinic. Your review visit is due around 20 March. Reply BOOK and we will fix a time for you.
Follow up without remembering to
Build it into a Kredoo flow once and it goes out on its own after an enquiry, a delivery or a visit, and stops the moment the customer replies.
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In other languages: Clinic visit reminder in Hindi · Lab report ready to collect message in Telugu
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