KredooBy Elevaite Labs
Start for free →
Clinic bookingEnglishClinics and doctorsUtility

Physiotherapy session series: next session booked

Keeps physio patients on track through a course of sessions, showing which session is next out of how many, with date and time.

Your BusinessBusiness account
Today
Your next physio session
Hi Venkat{{1}}, thank you for coming in today. Your plan at Active Physio{{2}} is going well.

Next: session 4{{3}} of 10{{4}} on Thursday, 7:30 am{{5}}.

Please wear loose, comfortable clothes and bring the exercise sheet your therapist gave you. If you cannot make it, tell us a day earlier so we can move your session instead of losing it.
Reply here to move a session
10:42
Confirmed
Change time
If you submit it as a template, Meta will most likely bill it as
Utility

It confirms the next session in a plan the patient already agreed to, which Meta treats as utility. If you start adding offers for extra sessions or other therapies, it becomes marketing.

Variables

VariableWhat goes inExample
{{1}}patient nameVenkat
{{2}}clinic nameActive Physio
{{3}}session number4
{{4}}total sessions10
{{5}}date and timeThursday, 7:30 am

When to use it

Send it after each session in a multi-session course. The 'session 4 of 10' line does a lot of work: patients who can see their progress are far less likely to drop off halfway. It suits physiotherapy, speech therapy and any treatment sold as a block of visits.

Best time to send. Within an hour after the patient leaves today's session, while the next date is still fresh.

Quick reply for the WhatsApp Business app

No variables in the app: replace the [bracketed] parts before you send.

Hi [patient name], thank you for coming in today. Your plan at [clinic name] is going well.

Next: session [session number] of [total sessions] on [date and time].

Please wear loose, comfortable clothes and bring the exercise sheet your therapist gave you. If you cannot make it, tell us a day earlier so we can move your session instead of losing it.
Settings, Business tools, Quick replies, Add. Shortcut idea: /physiotherapysession

Meta template-ready version

For WhatsApp Manager or any WhatsApp Business API tool. Checked against Meta's limits.

CategoryUTILITY
LanguageEnglish (en)
HeaderYour next physio session24/60
Body303/1024 characters, 5 variables
FooterReply here to move a session28/60
Buttons
ConfirmedQuick reply, 9/25
Change timeQuick reply, 11/25
Includes sample values for Meta's review form.

Tips

  • Book all sessions at the start of the course and send this after each one, rather than asking the patient to remember.
  • Never mention the condition or the body part in the message.
  • If a patient taps Change time twice in a row, have the therapist call; it is usually a sign they are about to stop coming.

Variations

Shorter or warmer versions of the same message.

Hi Venkat, see you on Thursday at 7:30 am for session 4 of 10. Remember to bring your exercise sheet.

Session 4 of 10 is booked for Thursday morning. You are almost halfway through. Reply if you need a different time.

Send this automatically with Kredoo

Kredoo fills in the name, date and amount from your CRM or booking and sends it at the right moment: on confirmation, the day before, an hour before. Replies land in one shared inbox.

Send this automatically with Kredoo