COD address and pincode confirmation
Shows the delivery address and phone on a COD order and asks the buyer to confirm or correct it, cutting returns caused by bad addresses.
Flat 302, Sai Residency, Madhapur, Hyderabad 500081{{3}}
Is this complete, with flat number and a landmark? A wrong or short address is the most common reason parcels come back.
Checking delivery details for an order already placed is utility. Any promotional line in it, even a "follow us on Instagram", risks re-categorisation as marketing.
Variables
| Variable | What goes in | Example |
|---|---|---|
| {{1}} | customer name | Ramya |
| {{2}} | order number | #OC4410 |
| {{3}} | delivery address | Flat 302, Sai Residency, Madhapur, Hyderabad 500081 |
When to use it
Send it for COD orders where the address looks incomplete: missing flat number, no landmark, or a pincode that does not match the city. It also works as the standard COD confirmation for stores that ship to towns where addresses are informal. Fixing the address before dispatch is far cheaper than paying for a return to origin.
Best time to send. Within 30 minutes of the order, before it goes to packing.
Quick reply for the WhatsApp Business app
No variables in the app: replace the [bracketed] parts before you send.
Hi [customer name], before we ship your cash on delivery order [order number], please check the address:
[delivery address]
Is this complete, with flat number and a landmark? A wrong or short address is the most common reason parcels come back.
/codaddress
Meta template-ready version
For WhatsApp Manager or any WhatsApp Business API tool. Checked against Meta's limits.
| Category | UTILITY |
|---|---|
| Language | English (en) |
| Header | None |
| Body | 214/1024 characters, 3 variables |
| Footer | None |
| Buttons | Address is correctQuick reply, 18/25 Edit addressQuick reply, 12/25 |
Tips
- Ask for a landmark in the reply to "Edit address"; Indian couriers rely on them.
- Flag pincodes your courier does not serve before sending, and offer an alternative instead.
- Keep the address formatting exactly as the shipping label will print it.
Variations
Shorter or warmer versions of the same message.
Hi Ramya, shipping to: Flat 302, Sai Residency, Madhapur. Correct? Reply YES or send the right address.
Ramya, quick check before we ship order #OC4410: could you add a nearby landmark to your address?
Send this automatically with Kredoo
Kredoo fills in the name, date and amount from your CRM or booking and sends it at the right moment: on confirmation, the day before, an hour before. Replies land in one shared inbox.
Related templates
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In other languages: COD order confirmation in Hindi with confirm and cancel · Failed COD delivery attempt message in Telugu
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