Missed demo class: offer to reschedule
A kind, no-guilt message to a family who missed a booked demo class, offering two easy ways to pick a new time.
Would you like to pick another time? Tap a button below, or simply reply with a day that suits you this week.
It is about rebooking a class the family already booked, so it can be utility. Meta may still read it as marketing because it encourages a new booking; adding any offer or 'seats filling fast' makes that certain.
Variables
| Variable | What goes in | Example |
|---|---|---|
| {{1}} | parent name | Mrs. Iyer |
| {{2}} | student name | Ananya |
| {{3}} | subject | Chemistry |
When to use it
Send it within a few hours of a no-show. Many families miss a demo for ordinary reasons, like school running late, and are embarrassed to rebook. A light, friendly tone brings a good share of them back.
Best time to send. The same evening, two to three hours after the missed class.
Quick reply for the WhatsApp Business app
No variables in the app: replace the [bracketed] parts before you send.
Hello [parent name], we missed [student name] at today's [subject] demo class. No worries at all, these things happen.
Would you like to pick another time? Tap a button below, or simply reply with a day that suits you this week.
/misseddemo
Meta template-ready version
For WhatsApp Manager or any WhatsApp Business API tool. Checked against Meta's limits.
| Category | UTILITY |
|---|---|
| Language | English (en) |
| Header | None |
| Body | 208/1024 characters, 3 variables |
| Footer | None |
| Buttons | This weekendQuick reply, 12/25 Next weekQuick reply, 9/25 Not interested nowQuick reply, 18/25 |
Tips
- Never say 'you did not attend'. 'We missed Ananya' gets replies; blame gets silence.
- Respect 'Not interested now': mark the lead and stop messaging. It protects your number's quality rating.
- If they miss twice, switch to a phone call instead of a third message.
Variations
Shorter or warmer versions of the same message.
Hi Mrs. Iyer, we missed Ananya today. Shall we try Saturday at 11 am instead?
No problem about today's class. Reply with any day that suits you and we will set up a new demo.
Follow up without remembering to
Build it into a Kredoo flow once and it goes out on its own after an enquiry, a delivery or a visit, and stops the moment the customer replies.
Related templates
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- Demo classEnglishOnline demo class joining link 30 minutes beforeSends the Zoom or Google Meet joining link 30 minutes before an online demo class, with two quick checks so the student joins on time.
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In other languages: Coaching fee reminder in Hindi · Demo class booked confirmation in Telugu
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