WhatsApp message templates
COD order confirmation
Confirm cash on delivery orders before you ship them. A one-tap Confirm or Cancel on WhatsApp cuts fake orders and return-to-origin costs, which is where most COD money is lost. These are about an order the customer placed, so Meta treats them as utility.
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EnglishUtility
COD address and pincode confirmation
Shows the delivery address and phone on a COD order and asks the buyer to confirm or correct it, cutting returns caused by bad addresses.
Hi Ramya, before we ship your cash on delivery order #OC4410, please check the address: Flat 302, Sai Residency, Madhapur, Hyderabad 500081 Is...View template -
EnglishMarketing
COD to prepaid switch offer
Offers a COD buyer a small, real discount to pay online now instead, with a payment link and the option to keep COD.
Hi Varun, your order #OC5521 is confirmed as cash on delivery. If you prefer, pay online now and get Rs 50 off, so you pay Rs 1,149 instead. Your...View template -
EnglishUtility
COD confirmation follow-up when there is no reply
A second message for COD buyers who did not answer the first confirmation, saying clearly when the order will be cancelled if unconfirmed.
Hi Imran, we are holding your cash on delivery order #OC6012 until you confirm it. Please tap "Confirm" below to ship it. If we do not hear from...View template -
EnglishUtility
COD order cancelled confirmation
Confirms a COD order has been cancelled, either by the buyer or for no confirmation, and explains how to reorder if it was a mistake.
Hi Lavanya, your cash on delivery order #OC6120 has been cancelled because we did not receive a confirmation. No money was charged. If this was a...View template -
HindiUtility
COD order confirmation in Hindi with confirm and cancel
A Hindi message asking a cash on delivery buyer to confirm the order before shipping, with one-tap Yes and Cancel buttons.
नमस्ते मोहित जी, आपने Rangoli Fashion पर कैश ऑन डिलीवरी ऑर्डर किया है। ऑर्डर नंबर: #RF1093 रकम: Rs 899 भेजने से पहले बस एक बार कन्फ़र्म कर दीजिए।...View template -
TeluguUtility
Failed COD delivery attempt message in Telugu
A Telugu message after a failed COD delivery: the reason, the next attempt, and buttons to pick a time or cancel, before the parcel returns.
నమస్కారం వెంకట్ గారు, ఈ రోజు మీ ఆర్డర్ #OC7203 డెలివరీ చేయడానికి మా డెలివరీ పార్ట్నర్ వచ్చారు, కానీ డెలివరీ పూర్తి కాలేదు. కారణం: ఫోన్ కలవలేదు....View template
Other template categories
- Payment reminders 8
- Appointment reminders and confirmations 8
- Order confirmation, shipped and delivered 9
- Abandoned cart recovery 6
- Feedback and review requests 7
- Welcome and first reply 7
- Follow-up after an enquiry 7
- Re-engagement 6
- Festival greetings 13
- Offers and sales 8
- Clinic and doctor appointments 7
- Salon and spa bookings 6
- Real estate site visits 7
- Restaurants and cafes 6
- Coaching and demo classes 6
- Travel packages 6
- Boutiques and clothing stores 6
- Fruit, vegetable and grocery daily prices 6
Send cod confirmation messages automatically
Kredoo fills in the name, date and amount from your CRM or booking and sends it at the right moment: on confirmation, the day before, an hour before. Replies land in one shared inbox.
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