COD to prepaid switch offer
Offers a COD buyer a small, real discount to pay online now instead, with a payment link and the option to keep COD.
If you prefer, pay online now and get Rs 50{{3}} off, so you pay Rs 1,149{{4}} instead. Your parcel also ships first, and there is no cash to keep ready at the door.
Happy with COD? That is fine too, nothing changes.
It contains a discount to change payment method, so Meta bills it as marketing even though it refers to a real order. Without the discount, a plain "you can also pay online" note could stay utility.
Variables
| Variable | What goes in | Example |
|---|---|---|
| {{1}} | customer name | Varun |
| {{2}} | order number | #OC5521 |
| {{3}} | discount | Rs 50 |
| {{4}} | amount after discount | Rs 1,149 |
When to use it
Send it once, right after a COD order is confirmed. Prepaid orders are almost never refused at the door, so a small discount often pays for itself in avoided return shipping. Leaving COD as a no-fuss option keeps it from feeling like pressure.
Best time to send. Straight after the buyer confirms the COD order.
Quick reply for the WhatsApp Business app
No variables in the app: replace the [bracketed] parts before you send.
Hi [customer name], your order [order number] is confirmed as cash on delivery.
If you prefer, pay online now and get [discount] off, so you pay [amount after discount] instead. Your parcel also ships first, and there is no cash to keep ready at the door.
Happy with COD? That is fine too, nothing changes.
/codto
Meta template-ready version
For WhatsApp Manager or any WhatsApp Business API tool. Checked against Meta's limits.
| Category | MARKETING |
|---|---|
| Language | English (en) |
| Header | None |
| Body | 266/1024 characters, 4 variables |
| Footer | Reply STOP to opt out of offers31/60 |
| Buttons | Pay onlineVisit website, 10/25 Keep CODQuick reply, 8/25 |
Tips
- Make the payment link already carry the discounted amount, so nothing has to be applied by hand.
- Ship prepaid-switched orders first, as the message promises.
- Do not resend if they tap "Keep COD".
Variations
Shorter or warmer versions of the same message.
Varun, pay online for order #OC5521 and save Rs 50. Link: [link]. Or keep COD, your choice.
Hi Varun, your COD order is confirmed. Want to pay now instead? It is Rs 1,149 online, Rs 50 less than COD.
Send it as a campaign, to the right people
Kredoo sends approved templates to a filtered list on the official WhatsApp Business API, honours STOP replies automatically and shows who read and who replied.
Related templates
All cod order confirmation- COD confirmationEnglishCOD order cancelled confirmationConfirms a COD order has been cancelled, either by the buyer or for no confirmation, and explains how to reorder if it was a mistake.
- COD confirmationHindiCOD order confirmation in Hindi with confirm and cancelA Hindi message asking a cash on delivery buyer to confirm the order before shipping, with one-tap Yes and Cancel buttons.
- COD confirmationTeluguFailed COD delivery attempt message in TeluguA Telugu message after a failed COD delivery: the reason, the next attempt, and buttons to pick a time or cancel, before the parcel returns.
- COD confirmationEnglishCOD address and pincode confirmationShows the delivery address and phone on a COD order and asks the buyer to confirm or correct it, cutting returns caused by bad addresses.
- Abandoned cartEnglishAbandoned cart reminder with a small discountA low-key second or third nudge with a modest, real discount code and an honest expiry, for shoppers who did not return after a plain reminder.
- Abandoned cartEnglishLast abandoned cart reminder, honest and finalThe final cart message: says plainly this is the last reminder, that the cart will be cleared, and thanks the shopper either way.
In other languages: COD order confirmation in Hindi with confirm and cancel · Failed COD delivery attempt message in Telugu
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