Order packed and ready to ship update
A short update that the order is packed and handed to the courier soon, ideal for handmade or made-to-order products with longer lead times.
Our courier partner will pick it up tomorrow{{3}}, and we will send you the tracking link the moment it is scanned.
Thanks for your patience while we got it ready.
A progress update on the customer's own order with no promotion is utility. Adding a new-collection teaser would make it marketing.
Variables
| Variable | What goes in | Example |
|---|---|---|
| {{1}} | customer name | Nikhil |
| {{2}} | order number | #HB-905 |
| {{3}} | pickup day | tomorrow |
When to use it
Use it when there is a gap of a day or more between order and dispatch, typical for handmade goods, custom prints, home bakers shipping across cities and small brands that ship in batches. It fills the silent period when customers start wondering if the order was forgotten. Skip it if you ship the same day; the shipped message is enough.
Best time to send. When packing is complete, ideally before 7 pm so it does not arrive late at night.
Quick reply for the WhatsApp Business app
No variables in the app: replace the [bracketed] parts before you send.
Good news, [customer name]: order [order number] is packed and ready.
Our courier partner will pick it up [pickup day], and we will send you the tracking link the moment it is scanned.
Thanks for your patience while we got it ready.
/orderpacked
Meta template-ready version
For WhatsApp Manager or any WhatsApp Business API tool. Checked against Meta's limits.
| Category | UTILITY |
|---|---|
| Language | English (en) |
| Header | None |
| Body | 208/1024 characters, 3 variables |
| Footer | None |
| Buttons | None |
Tips
- Add a photo of the packed parcel as an image header if you ship gifts; customers love seeing it.
- Do not send this and the shipped message within an hour of each other; merge them instead.
Variations
Shorter or warmer versions of the same message.
Packed! Nikhil, your order #HB-905 leaves with the courier tomorrow. Tracking link coming soon.
Hi Nikhil, your handmade candles are wrapped and ready. Pickup is tomorrow and we will share tracking right after.
Send this automatically with Kredoo
Kredoo fills in the name, date and amount from your CRM or booking and sends it at the right moment: on confirmation, the day before, an hour before. Replies land in one shared inbox.
Related templates
All order confirmation, shipped and delivered- Order updateEnglishOrder delivered confirmation messageConfirms delivery, asks the customer to check the parcel, and gives a simple way to report a damaged or missing item straight away.
- Order updateEnglishOrder delayed update with honest new dateTells the customer their order is running late before they have to ask, with the reason, a new date and the option to cancel.
- Order updateEnglishRefund processed message with UTRConfirms a refund has been sent, with amount, method, reference number and the usual time the bank takes, so the customer can check.
- Order updateEnglishReturn pickup scheduled messageConfirms a return request and the pickup date, and tells the customer exactly how to pack the item so the return is not rejected.
- Re-engagementEnglishAnniversary of a customer's first orderA thank-you on the one-year anniversary of a customer's first order, with a small loyalty gift and a note on what has improved since.
- OfferEnglishNew product launch announcementAnnounce a new product to customers who bought something related, with what it is, the price and why you made it, plus a link to see it.
In other languages: Order shipped with tracking number in Hindi · Out for delivery message in Telugu
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