Order delivered confirmation message
Confirms delivery, asks the customer to check the parcel, and gives a simple way to report a damaged or missing item straight away.
Please open it and check everything is in good shape. If anything is damaged, missing or not what you ordered, tap "Report a problem" and send a photo. We will fix it.
A delivery confirmation with a way to report problems is utility. If you add a review request with a coupon, or a "shop again" offer, Meta will bill it as marketing.
Variables
| Variable | What goes in | Example |
|---|---|---|
| {{1}} | customer name | Harsha |
| {{2}} | order number | #5530 |
When to use it
Send it when the courier marks the order delivered. The "Not received" button catches fake delivery scans, which are common, while the courier can still be questioned. Problems reported in the first hour are far cheaper to solve than angry posts a week later.
Best time to send. Within 15 minutes of the delivery scan.
Quick reply for the WhatsApp Business app
No variables in the app: replace the [bracketed] parts before you send.
Delivered! Hi [customer name], our courier marked order [order number] as delivered just now.
Please open it and check everything is in good shape. If anything is damaged, missing or not what you ordered, tap "Report a problem" and send a photo. We will fix it.
/orderdelivered
Meta template-ready version
For WhatsApp Manager or any WhatsApp Business API tool. Checked against Meta's limits.
| Category | UTILITY |
|---|---|
| Language | English (en) |
| Header | None |
| Body | 243/1024 characters, 2 variables |
| Footer | None |
| Buttons | All goodQuick reply, 8/25 Report a problemQuick reply, 16/25 Not receivedQuick reply, 12/25 |
Tips
- Ask for a photo in the first reply to "Report a problem"; it speeds up every courier claim.
- Treat "Not received" as urgent and escalate to the courier the same day.
- Save the feedback request for a separate message a day or two later.
Variations
Shorter or warmer versions of the same message.
Your order #5530 has been delivered, Harsha. Everything okay? Reply here if not.
Hi Harsha, order #5530 is marked delivered. If you did not get it, tell us right away so we can check with the courier.
Send this automatically with Kredoo
Kredoo fills in the name, date and amount from your CRM or booking and sends it at the right moment: on confirmation, the day before, an hour before. Replies land in one shared inbox.
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In other languages: Order shipped with tracking number in Hindi · Out for delivery message in Telugu
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