Refund processed message with UTR
Confirms a refund has been sent, with amount, method, reference number and the usual time the bank takes, so the customer can check.
Reference: UTR 431209876543{{5}}
Banks usually show it within 2 to 5 working days. If you do not see it by then, reply here with a screenshot of your statement and we will chase it with our payment provider.
A refund confirmation on the customer's own order is utility. A "here is 10% off your next order" line would tip it into marketing.
Variables
| Variable | What goes in | Example |
|---|---|---|
| {{1}} | customer name | Divya |
| {{2}} | refund amount | Rs 1,499 |
| {{3}} | order number | #3307 |
| {{4}} | refund method | your original UPI ID |
| {{5}} | reference number | UTR 431209876543 |
When to use it
Send it the day a refund leaves your account, after a return, a cancellation or an out-of-stock order. The reference number is what a customer's bank asks for, so including it saves a round of messages. It also stops repeated "where is my refund" calls during the bank's processing days.
Best time to send. On the day the refund is initiated, during working hours.
Quick reply for the WhatsApp Business app
No variables in the app: replace the [bracketed] parts before you send.
Hi [customer name], we have refunded [refund amount] for order [order number] to [refund method].
Reference: [reference number]
Banks usually show it within 2 to 5 working days. If you do not see it by then, reply here with a screenshot of your statement and we will chase it with our payment provider.
/refundprocessed
Meta template-ready version
For WhatsApp Manager or any WhatsApp Business API tool. Checked against Meta's limits.
| Category | UTILITY |
|---|---|
| Language | English (en) |
| Header | Refund sent11/60 |
| Body | 252/1024 characters, 5 variables |
| Footer | None |
| Buttons | None |
Tips
- Use the refund reference from your payment gateway, not your internal order ID.
- For card refunds, say 5 to 7 working days; cards are slower than UPI.
- If you refund to store credit instead, make a separate template; the wording is different enough to confuse.
Variations
Shorter or warmer versions of the same message.
Refund done. Divya, Rs 1,499 for order #3307 is on its way to your UPI. Ref: 431209876543.
Hi Divya, your refund of Rs 1,499 has been processed today. It should reach your account in 2 to 5 working days.
Send this automatically with Kredoo
Kredoo fills in the name, date and amount from your CRM or booking and sends it at the right moment: on confirmation, the day before, an hour before. Replies land in one shared inbox.
Related templates
All order confirmation, shipped and delivered- Order updateEnglishReturn pickup scheduled messageConfirms a return request and the pickup date, and tells the customer exactly how to pack the item so the return is not rejected.
- Order updateEnglishExchange request confirmation for size or colourConfirms a size or colour exchange, which item is coming in place of which, and that pickup and delivery happen in the same visit.
- Order updateHindiOrder shipped with tracking number in HindiA Hindi shipping update with courier name, tracking number and a track button, for stores selling to Hindi-speaking customers.
- Order updateTeluguOut for delivery message in TeluguA Telugu message on delivery day with the delivery partner's name and number, so the customer is home and has cash or UPI ready.
- Feedback requestEnglishFeedback request after deliveryAsks a customer how their order was a day or two after delivery, with three quick replies, and catches unhappy buyers before they post a review.
- Welcome messageEnglishWelcome message after WhatsApp opt-in or sign-upThe first template a customer gets after ticking "Send me updates on WhatsApp", telling them what to expect and how often you will write.
In other languages: Order shipped with tracking number in Hindi · Out for delivery message in Telugu
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