Food delivery on the way with rider details
Lets a customer know their order has left the kitchen, who is delivering it, the rider's number and roughly when it will arrive.
Rider's number: 98765 43210{{5}}
Please keep your phone handy in case the rider needs directions. Enjoy your meal!
It is a delivery status update for an order the customer placed, which Meta treats as utility. Recommending other dishes or adding a coupon would make Meta bill it as marketing.
Variables
| Variable | What goes in | Example |
|---|---|---|
| {{1}} | customer name | Kiran |
| {{2}} | restaurant name | Biryani House |
| {{3}} | rider name | Salim |
| {{4}} | arrival time | 25 minutes |
| {{5}} | rider phone | 98765 43210 |
When to use it
For restaurants and cloud kitchens that deliver with their own riders rather than through an aggregator. Send it when the rider leaves. Giving the rider's name and number up front saves the customer calling the restaurant to ask where the food is.
Best time to send. The moment the rider picks up the order.
Quick reply for the WhatsApp Business app
No variables in the app: replace the [bracketed] parts before you send.
Hi [customer name], your order from [restaurant name] has left the kitchen and is on its way with [rider name]. It should reach you in about [arrival time].
Rider's number: [rider phone]
Please keep your phone handy in case the rider needs directions. Enjoy your meal!
/fooddelivery
Meta template-ready version
For WhatsApp Manager or any WhatsApp Business API tool. Checked against Meta's limits.
| Category | UTILITY |
|---|---|
| Language | English (en) |
| Header | None |
| Body | 224/1024 characters, 5 variables |
| Footer | None |
| Buttons | Add landmarkQuick reply, 12/25 Call restaurantQuick reply, 15/25 |
Tips
- Use the Add landmark button for apartments and gated communities; the reply goes straight to the rider before they get lost.
- Be honest with the arrival time in the rain. Saying 40 minutes and arriving in 35 beats the reverse.
- Ask for feedback in a separate message after delivery, not here.
Variations
Shorter or warmer versions of the same message.
Hi Kiran, Salim is on the way with your Biryani House order. About 25 minutes. His number: 98765 43210.
Your food is out for delivery and should reach you by 8:40 pm. If the gate needs a code, reply with it here.
Send this automatically with Kredoo
Kredoo fills in the name, date and amount from your CRM or booking and sends it at the right moment: on confirmation, the day before, an hour before. Replies land in one shared inbox.
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In other languages: Takeaway order ready for pickup message in Hindi
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