Restaurant feedback request after dining
Asks a guest how their meal was the next day with three one-tap answers, so unhappy guests reach you before they reach Google reviews.
How was everything? Just tap one of the options below. If something was not right, tell us honestly and the manager will personally look into it.
A plain request for feedback on a specific visit is usually billed as utility. Promising a discount or freebie in return for a review makes it marketing, and incentivised reviews also break Google's rules.
Variables
| Variable | What goes in | Example |
|---|---|---|
| {{1}} | guest name | Priya |
| {{2}} | restaurant name | Olive Bistro |
| {{3}} | visit day | Friday evening |
When to use it
Send it the morning after a dine-in visit to guests who booked or left their number. Three taps get far more responses than a link to a form. Route 'Not happy' to the manager the same day; route 'Loved it' to a Google review link in your reply.
Best time to send. Around 11 am the next day, after breakfast but before the guest has forgotten the evening.
Quick reply for the WhatsApp Business app
No variables in the app: replace the [bracketed] parts before you send.
Hi [guest name], thank you for dining with us at [restaurant name] on [visit day].
How was everything? Just tap one of the options below. If something was not right, tell us honestly and the manager will personally look into it.
/restaurantfeedback
Meta template-ready version
For WhatsApp Manager or any WhatsApp Business API tool. Checked against Meta's limits.
| Category | UTILITY |
|---|---|
| Language | English (en) |
| Header | None |
| Body | 204/1024 characters, 3 variables |
| Footer | None |
| Buttons | Loved itQuick reply, 8/25 It was okayQuick reply, 11/25 Not happyQuick reply, 9/25 |
Tips
- Reply to 'Loved it' with your Google review link inside the 24-hour window; that reply is free and converts best.
- Have the manager call every 'Not happy' within a few hours. Fixing it often turns a 1-star review into a regular.
- Do not send this after every single visit to regulars; once a month is plenty.
Variations
Shorter or warmer versions of the same message.
Hi Priya, how was dinner at Olive Bistro last night? Reply 1 for great, 2 for okay, 3 for not happy.
Thank you for coming in! One quick question: would you come back? Your honest answer helps our kitchen a lot.
Follow up without remembering to
Build it into a Kredoo flow once and it goes out on its own after an enquiry, a delivery or a visit, and stops the moment the customer replies.
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In other languages: Takeaway order ready for pickup message in Hindi
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