Overdue payment reminder, polite and firm
For bills that are already past due: a calm message that states the days overdue, asks for a payment date and keeps the relationship intact.
Our records show Rs 7,250{{2}} still pending against the bill dated 2 October{{3}}, now 12{{4}} days past the due date.
We understand things get missed. Could you let us know when we can expect the payment? You can pay with the link below or reply with a date that works for you.
If there is any issue with the bill itself, please tell us and we will sort it out first.
It concerns an outstanding balance on an existing account with no offer, which keeps it utility. Adding a "pay now and get 5% off" line, or any upsell, would make Meta treat it as marketing.
Variables
| Variable | What goes in | Example |
|---|---|---|
| {{1}} | customer name | Mr. Reddy |
| {{2}} | amount | Rs 7,250 |
| {{3}} | bill date | 2 October |
| {{4}} | days overdue | 12 |
When to use it
Send it once a bill is more than a week overdue and a first reminder has gone unanswered. Asking for a date rather than demanding money gets a reply far more often, and a reply is what you need to plan your cash flow. The "I have a question" button surfaces disputes early, which are often the real reason for the delay.
Best time to send. Tuesday or Wednesday morning around 11 am, avoiding the first and last days of the month when people are juggling salary and rent.
Quick reply for the WhatsApp Business app
No variables in the app: replace the [bracketed] parts before you send.
Dear [customer name],
Our records show [amount] still pending against the bill dated [bill date], now [days overdue] days past the due date.
We understand things get missed. Could you let us know when we can expect the payment? You can pay with the link below or reply with a date that works for you.
If there is any issue with the bill itself, please tell us and we will sort it out first.
/overduepayment
Meta template-ready version
For WhatsApp Manager or any WhatsApp Business API tool. Checked against Meta's limits.
| Category | UTILITY |
|---|---|
| Language | English (en) |
| Header | Payment pending15/60 |
| Body | 365/1024 characters, 4 variables |
| Footer | Reply to talk to our accounts team34/60 |
| Buttons | Pay nowVisit website, 7/25 I will pay this weekQuick reply, 20/25 I have a questionQuick reply, 17/25 |
Tips
- Do not send more than one overdue reminder a week; anything more reads as harassment and gets you blocked.
- If someone taps "I will pay this week", set yourself a follow-up for the Monday after and do not chase before then.
- Keep the tone the same for a Rs 500 bill and a Rs 50,000 bill. Customers talk to each other.
Variations
Shorter or warmer versions of the same message.
Hi Mr. Reddy, a small reminder that Rs 7,250 from the 2 October bill is still open. When can we expect it? Pay here if convenient: [link]
Dear Mr. Reddy, the bill of 2 October (Rs 7,250) is 12 days past due. If something is wrong with it, please let us know and we will correct it. Otherwise, the payment link is here: [link]
Send this automatically with Kredoo
Kredoo fills in the name, date and amount from your CRM or booking and sends it at the right moment: on confirmation, the day before, an hour before. Replies land in one shared inbox.
Related templates
All payment reminders- Payment reminderEnglishUPI payment pending reminderWhen a customer said they would pay by UPI and the money has not arrived: a light message with your UPI ID and a link, no awkwardness.
- Payment reminderEnglishPartial payment received, balance dueConfirms a part payment the moment it lands and states the remaining balance and its due date, so there is never a dispute later.
- Payment reminderEnglishSubscription renewal reminderTells a customer their plan, membership or subscription ends on a set date, what lapses if it does, and how to renew in one tap.
- Payment reminderHindiEMI due date reminder in HindiA Hindi reminder that an EMI will be auto-debited soon, asking the customer to keep enough balance so the payment does not bounce.
- Enquiry follow-upEnglishFollow-up when a lead has not replied in 3 daysA low-pressure nudge for a lead who went quiet, with two simple buttons so they can say yes or close the conversation in one tap.
- Festival greetingEnglishDiwali greeting for customers with shop timingsA warm Diwali greeting that thanks customers for the year and quietly shares your festival-week shop timings, with no hard sell.
In other languages: EMI due date reminder in Hindi · Monthly rent reminder in Hindi · School and coaching fee reminder in Telugu
More free WhatsApp tools
No sign-up needed.