WhatsApp message templates
Welcome and first reply
The first message a new customer gets from you sets the tone. Welcome messages and first replies to say who you are, what you can help with and what to tap next, so the chat does not stall at "Hi". Inside the 24-hour window these are free-form replies, no template needed.
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EnglishMarketing
First reply to a new chat with menu options
A friendly first reply when someone messages you for the first time, with three tap options so the chat moves past a bare "Hi".
Hi Ritu, thanks for messaging Sharma Home Services! 👋 How can we help you today? Tap one of the options below, or just type your question in your...View template -
EnglishMarketing
Welcome message after WhatsApp opt-in or sign-up
The first template a customer gets after ticking "Send me updates on WhatsApp", telling them what to expect and how often you will write.
Hi Kavya, welcome to Thread & Loom on WhatsApp! Here is what you will get from us: your order updates, a message when something you liked is back...View template -
EnglishMarketing
Welcome reply for a click-to-WhatsApp ad lead
A first reply for people who tapped your Facebook or Instagram ad, answering the ad's question with a starting price and one clear next step.
Hi Arjun, thanks for tapping our ad! You were looking at modular kitchen design, so here is the quick version: • Packages start at Rs 1.2 lakh,...View template -
EnglishUtility
Thank you and welcome after a first purchase
A warm welcome for a first-time buyer that confirms the order, says what happens next and invites them to reply if anything is wrong.
Hi Neha, thank you for your first order with us! 🎉 Order #10482 is confirmed and we are packing it now. It should reach you by Thursday, 14...View template -
EnglishUtility
Away message when the business is closed for a holiday
An away message for days your business is shut, with the dates you are closed, when you are back, and a number for urgent order issues.
Hi Sameer, thanks for your message. Our office is closed from 28 October for the festival break, and we are back on 3 November. Your message is...View template -
HindiUtility
After-hours auto reply in Hindi
An after-hours auto reply in Hindi that tells the customer the shop is closed, when you will reply, and asks them to leave their question.
नमस्ते Rakesh जी, आपका message मिल गया, धन्यवाद! अभी हमारी दुकान बंद है। हम सुबह 10 बजे से रात 8 बजे तक जवाब देते हैं, और कल सुबह सबसे पहले आपको...View template -
TeluguMarketing
Welcome reply for store QR code scans in Telugu
A Telugu welcome for walk-in customers who scan the QR code at your counter, inviting them to send product photos and check stock on WhatsApp.
నమస్తే Lakshmi గారు! మా షాప్కి వచ్చినందుకు ధన్యవాదాలు 🙏 ఇకపై కొత్త స్టాక్, ధరలు, ఆఫర్ల వివరాలు ఇక్కడే WhatsApp లో పంపిస్తాం. మీకు నచ్చిన డిజైన్...View template
Other template categories
- Payment reminders 8
- Appointment reminders and confirmations 8
- Order confirmation, shipped and delivered 9
- Abandoned cart recovery 6
- COD order confirmation 6
- Feedback and review requests 7
- Follow-up after an enquiry 7
- Re-engagement 6
- Festival greetings 13
- Offers and sales 8
- Clinic and doctor appointments 7
- Salon and spa bookings 6
- Real estate site visits 7
- Restaurants and cafes 6
- Coaching and demo classes 6
- Travel packages 6
- Boutiques and clothing stores 6
- Fruit, vegetable and grocery daily prices 6
Send welcome message messages automatically
Kredoo's AI agent and auto replies answer new chats with messages like this one, then hand over to your team when a person is needed. Free-form replies inside the 24-hour window cost nothing on WhatsApp.
More free WhatsApp tools
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